Customer Service Advisor - Hybrid + Bonus Potential

Telecom Acquisitions Ltd.; England; Hybrid; GBP 23,000 - 28,000; Full time

Job summary

A leading telecom provider in Horsham is seeking a Customer Service Advisor to deliver exceptional support. You will handle various customer inquiries and complaints with professionalism while navigating multiple systems. The ideal candidate will have prior customer service experience, excellent communication skills, and a proactive attitude. This role offers competitive salary, performance bonuses, and hybrid working options after probation.

Benefits

Competitive base salary

25 days holiday + bank holidays

Staff discounts on broadband and telecom services

Ongoing training and career development

Qualifications

• Previous experience in a customer service or contact centre environment.
• Strong problem-solving skills and the ability to stay calm under pressure.
• Passionate about delivering a 5-star customer experience.

Responsibilities

• Handling inbound calls from customers with professionalism and empathy.
• Resolving billing queries and explaining charges clearly and accurately.
• Logging all interactions in our CRM system with precision and detail.

Skills

Communication

Problem-solving

Tech-savvy

Team player

Job description

A leading telecom provider in Horsham is seeking a Customer Service Advisor to deliver exceptional support. You will handle various customer inquiries and complaints with professionalism while navigating multiple systems. The ideal candidate will have prior customer service experience, excellent communication skills, and a proactive attitude. This role offers competitive salary, performance bonuses, and hybrid working options after probation.