Customer Service Advisor - Hillington (2 months temping)

Blue Arrow Ltd. Glasgow; Glasgow; On-site; GBP 40,000 - 60,000; Full time

Job summary

A recruitment agency is seeking a dedicated Customer Service Advisor for a full-time, onsite position in Hillington. The role involves managing customer queries through multiple channels and ensuring a top-notch customer experience. The ideal candidate is a team player with strong written and oral communication skills, dedicated to resolving customer inquiries effectively.

Qualifications

• Passionate about customer service.
• Ability to handle queries efficiently.
• Strong communication skills, both written and oral.

Responsibilities

• Handle customer queries via phone, face-to-face, and digital platforms.
• Manage customer cases ensuring smooth resolution.
• Oversee customer orders and maintain communication.
• Liaise with external suppliers to meet customer needs.
• Perform end-of-day reconciliation procedures.

Skills

Strong written communication

Strong oral communication

Team player

Positive attitude

Customer service orientation

Job description

Customer Service Advisor

2 months temp work

Monday - Friday

13 per hour

8am - 5pm

We have an exciting opportunity for a full-time Customer Service Advisor to join our client based in Hillington! You'll be part of a busy department, ensuring that every customer has a first-class experience, even when things don't go as planned.

We are looking for a team player who is passionate about customer service, with strong written and oral communication skills, a positive attitude, and a drive to deliver the best possible outcomes for customers. You will take ownership of inquiries, ensuring they are resolved efficiently.

Key Responsibilities:

• Handle customer queries via phone, face-to-face interactions, and digital platforms.
• Manage customer cases through our system, ensuring smooth resolution.
• Oversee customer orders, maintaining communication throughout the process.
• Liaise with external suppliers on behalf of customers to ensure their needs are met.Process card and cash payments accurately.
• Perform end-of-day reconciliation procedures.

Working Hours:

• This is a fully onsite position.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.