Customer Service Advisor — Growth, Wellbeing & Discounts

Back 2 Work Complete Training; Tees Valley; Remote; GBP 24,000; Full time

Job summary

A training organization located in Tees Valley is looking for a Customer Service Advisor to handle inbound calls and manage appointment bookings. The ideal candidate will have excellent communication skills, a professional demeanor, and the ability to work efficiently in a fast-paced environment. This role offers a salary of £23,809.50 per annum along with competitive benefits including holiday entitlements and employee wellness programs.

Benefits

28 days holiday, increasing to 30 after a year

Lifestyle Benefits programme

Employee welfare support

Opportunities for career development and progression

Qualifications

• Comfortable working in a fast-paced environment.
• Experience or aptitude for handling inbound calls.

Responsibilities

• Handle inbound calls from the public requiring appointments.
• Book, re-schedule, and cancel appointments on a booking system.

Skills

Good communication skills

Polite and professional telephone manner

Ability to empathize with callers

Efficiency and accuracy

Job description

A training organization located in Tees Valley is looking for a Customer Service Advisor to handle inbound calls and manage appointment bookings. The ideal candidate will have excellent communication skills, a professional demeanor, and the ability to work efficiently in a fast-paced environment. This role offers a salary of £23,809.50 per annum along with competitive benefits including holiday entitlements and employee wellness programs.