Customer Service Advisor: Grow with a Climate-Impact Team

Olleco; Southampton; On-site; GBP 26,000 - 31,000; Full time

Job summary

A leading recycling and renewable energy company in Southampton is seeking a Customer Service Advisor to provide excellent customer service and support. This role involves handling inbound and outbound calls and collaborating with operational departments to enhance customer satisfaction. Ideal candidates will have prior experience in customer service or sales and be proficient in communication. Join an inclusive team that values diverse backgrounds and fosters personal development.

Benefits

Pension

BUPA Medical Cash Plan

Life Assurance

Enhanced Maternity / Paternity pay

Employee Assistance Programme

Cycle to work scheme

Continuous learning opportunities

Qualifications

• Previous experience in a customer service or sales role, ideally phone based.
• Experience working on computer and phone systems.
• Ability to work in a busy office environment.

Responsibilities

• Deliver amazing customer service by building rapport with customers.
• Manage customer accounts proactively and resolve issues.
• Collaborate with the operations team for efficient service.

Skills

Customer service experience

Communication skills

Ability to follow processes

Computer literacy

Education

GCSEs in English and Maths at grade C / 4 or equivalent

Job description

A leading recycling and renewable energy company in Southampton is seeking a Customer Service Advisor to provide excellent customer service and support. This role involves handling inbound and outbound calls and collaborating with operational departments to enhance customer satisfaction. Ideal candidates will have prior experience in customer service or sales and be proficient in communication. Join an inclusive team that values diverse backgrounds and fosters personal development.