Customer Service Advisor - German

Advancing People; City Of London; Remote; GBP 25,000 - 30,000; Full time

Job summary

A recruitment agency is seeking a German Speaking Customer Service Advisor to provide exceptional service and assist customers primarily in the German-speaking market. This fully remote role offers a salary of up to £30,000 with attractive benefits, and the ability to work flexibly from home. Ideal candidates must be fluent in German, possess strong communication skills, and have a positive attitude. The contract is for 3 months, potentially leading to a permanent position.

Benefits

Attractive company benefits

Qualifications

• Must be fluent in German to communicate with customers effectively.
• Strong customer focus and a professional approach are essential.
• Excellent verbal and written communication skills required.

Responsibilities

• Deliver high quality customer service.
• Assist with customer's enquiries across various platforms.
• Process claims via phone, fax, email or internet.

Skills

Fluent in German

Strong customer focus

Excellent communication skills

Ability to work part of a team

Good computer skills

Positive 'can do' attitude

Job description

Advancing People Multilingual - Recruitment Specialists are now recruiting for a German Speaking Customer Service Advisor / Claims Advisor on a fully remote basis to work for a Tech Scale up.

As a German Speaking Account Coordinator / Claims Advisor it will be your responsibility to work with customers, primarily those based in the German speaking region and covering the German speaking markets, providing excellent customer service via phone and email ensuring enquiries are dealt with in a prompt and professional manner.

Roles & Responsibilities:

• Deliver high quality customer service
• Assist with Customer's enquiries
• Process Claims via the telephone, fax, e‑mail or internet
• Be proactive in the area of Customer retention

Person Specification:

• Fluent in German
• Strong customer focus and professional approach
• Excellent communication skills, both oral and written
• Ability to work effectively as part of a team
• Good computer skills
• Positive "can do" attitude

This is a full time Permanent position offering an annual salary of up to £30,000 + attractive company benefits.

The role offers flexibility to work from home / Remote working 5 days a week (100% of the time)

Contract - 3 Months (strong possibility of becoming permanent)

Advancing People Multilingual - Recruitment Specialists

Advancing People Multilingual Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency