Customer Service Advisor - Fully Remote

Pertemps Bond; West Midlands, Greater London; Remote; GBP 25,000 - 27,000; Full time

Job summary

A leading employer is seeking a Customer Service Advisor to ensure customer satisfaction and handle inquiries effectively. This fully remote temporary role offers £12.21 per hour, with flexible hours and the potential for permanent employment. Candidates must have call center experience and strong communication skills. Join a growing department dedicated to excellent customer service.

Qualifications

• Experience in customer service and complaints handling is essential.
• Excellent written and verbal communication skills.
• Ability to work effectively in a team.

Responsibilities

• Serve as the first point of contact for customers via various channels.
• Handle daily enquiries and complaints from customers and stores.
• Log customer interactions to ensure GDPR compliance.

Skills

Call centre experience

Customer service skills

Communication skills

Teamwork

Computer literacy

Tools

Microsoft

SAP

Salesforce

Outlook

Job description

We have an exciting opportunity for a Customer Service Advisor to work for a leading employer based in Redditch. This is a temporary role with permanent opportunities available to be a blended advisor for both our retail and motoring services. The department is growing, and there will be multiple opportunities. The purpose of this role is to ensure customers are number one priority by taking pride in the service they provide and to develop a 'first contact resolution' ethos to customers complaints or general enquiries for stores, Autocentres (including mobile services) and all associated area of the business, to deliver a satisfactory outcome.

Customer Service Advisor – Fully Remote

• Redditch
• Temporary (3 months – potential to go permanent)
• £12.21 per hour
• Fully Remote (unless required)
• Monday to Friday (flexible rotating hours within 8am - 8pm) also 1 in every 3 weekends.

Customer Service duties include:

• To be the first point of contact for customers via telephone, email and live chat (depending upon task)
• To deal with all daily enquiries and complaints generated by customers, stores and Autocentre (including mobile)
• Provide a professional and timely response / resolution to customer complaints and enquiries.
• To ensure that all customer contact is GDPR protected and always logged.
• To ensure customer contact is acknowledged and resolved in the correct way.

Requirements:

• Call centre / Customer Service experience is essential – complaints handling is a must.
• Excellent Customer and communication skills, both written and verbal.
• Telephone experience
• Able to work effectively as part of a team.
• Excellent administrative or customer service skills with the ability to prioritise your workload effectively with pace and urgency.
• Computer literate -Ideally with the following systems
  • Microsoft
  • SAP
  • Salesforce
  • Outlook

For all successful candidates, we require no holidays or sickness for the first month.

If this sounds of interest, please click 'APPLY TODAY'.