Customer Service Advisor - Fully Remote

Pertemps; Redditch; Hybrid; GBP 20,000 - 25,000; Full time

Job summary

A leading employer in Redditch is looking for a Customer Service Advisor to ensure customer satisfaction through effective communication and complaint resolution. This fully remote role requires solid call centre experience, excellent communication skills, and the ability to work in a team. The successful candidate must be computer literate and have experience with systems such as Microsoft and SAP. Immediate applications are encouraged.

Qualifications

• Call centre or customer service experience is essential with complaints handling.
• Excellent communication skills, both written and verbal.
• Proficient in using computers and related applications.

Responsibilities

• Act as the first point of contact for customers via phone, email, and live chat.
• Handle daily enquiries and complaints from customers and stores.
• Provide professional responses to enquiries and complaints.
• Ensure all customer contact is GDPR compliant and logged.

Skills

Call centre experience

Excellent customer communication skills

Telephone experience

Teamwork

Administrative skills

Computer literate

Tools

Microsoft

SAP

Salesforce

Outlook

Job description

Overview

We have an exciting opportunity for a Customer Service Advisor to work for a leading employer based in Redditch. This is a temporary role with permanent opportunities available to be a blended advisor for both our retail and motoring services. The department is growing, and there will be multiple opportunities. The purpose of this role is to ensure customers are number one priority by taking pride in the service they provide and to develop a 'first contact resolution' ethos to customers complaints or general enquiries for stores, Autocentres (including mobile services) and all associated area of the business, to deliver a satisfactory outcome.

Role Type

Customer Service Advisor – Fully Remote

Responsibilities

• To be the first point of contact for customers via telephone, email and live chat (depending upon task).
• To deal with all daily enquiries and complaints generated by customers, stores and Autocentre (including mobile).
• Provide a professional and timely response/resolution to customer complaints and enquiries.
• To ensure that all customer contact is GDPR protected and always logged.
• To ensure customer contact is acknowledged and resolved in the correct way.

Requirements

• Call centre / Customer Service experience is essential – complaints handling is a must.
• Excellent Customer and communication skills, both written and verbal.
• Telephone experience
• Able to work effectively as part of a team.
• Excellent administrative or customer service skills with the ability to prioritise your workload effectively with pace and urgency.
• Computer literate - Ideally with the following systems
• Microsoft
• SAP
• Salesforce
• Outlook

For all successful candidates, we require no holidays or sickness for the first month.

If this sounds of interest, please click 'APPLY TODAY'.