Customer Service Advisor - Fully Remote

Pertemps Bond; Essex; Remote; GBP 40,000 - 60,000; Part time

Job summary

A leading employer in customer service is offering a Customer Service Advisor role, fully remote with the opportunity for permanent placement. Responsibilities include managing customer inquiries through various channels and resolving issues efficiently. The ideal candidate has experience in call centers, exceptional communication skills, and is computer literate with knowledge in systems like SAP and Salesforce.

Qualifications

• Must have call centre or customer service experience, particularly in handling complaints.
• Excellent written and verbal communication skills required.
• Proficiency in computer systems and ability to prioritize workload effectively.

Responsibilities

• Serve as the first point of contact for customer inquiries via multiple channels.
• Manage daily customer complaints and enquiries professionally.
• Ensure customer contact is logged and GDPR compliant.

Skills

Call centre experience

Customer service skills

Communication skills

Teamwork

Administrative skills

Tools

Microsoft

SAP

Salesforce

Outlook

Job description

We have an exciting opportunity for a Customer Service Advisor to work for a leading employer based in Redditch. This is a temporary role with permanent opportunities available to be a blended advisor for both our retail and motoring services. The department is growing, and there will be multiple opportunities. The purpose of this role is to ensure customers are number one priority by taking pride in the service they provide and to develop a 'first contact resolution' ethos to customers complaints or general enquiries for stores, Autocentres (including mobile services) and all associated area of the business, to deliver a satisfactory outcome.

Customer Service Advisor – Fully Remote

• Redditch
• Temporary (3 months – potential to go permanent)
• £12.21 per hour
• Fully Remote (unless required)
• Monday to Friday (flexible rotating hours within 8am - 8pm) also 1 in every 3 weekends.

Customer Service duties include:

• To be the first point of contact for customers via telephone, email and live chat (depending upon task)
• To deal with all daily enquiries and complaints generated by customers, stores and Autocentre (including mobile)
• Provide a professional and timely response / resolution to customer complaints and enquiries.
• To ensure that all customer contact is GDPR protected and always logged.
• To ensure customer contact is acknowledged and resolved in the correct way.

Requirements:

• Call centre / Customer Service experience is essential – complaints handling is a must.
• Excellent Customer and communication skills, both written and verbal.
• Telephone experience
• Able to work effectively as part of a team.
• Excellent administrative or customer service skills with the ability to prioritise your workload effectively with pace and urgency.
• Computer literate -Ideally with the following systems
  • Microsoft
  • SAP
  • Salesforce
  • Outlook

For all successful candidates, we require no holidays or sickness for the first month.

If this sounds of interest, please click 'APPLY TODAY'.