Customer Service Advisor - Full Time

ACTIVATE GROUP LIMITED; Halifax; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

33 days holiday including bank holiday

Personal health cash plan

Enhanced maternity/paternity/adoption/

Life assurance at three times salary

Free breakfasts and fresh fruit

Birthday surprise for everyone

Job summary

Activate Group is seeking a Customer Service Advisor to be the first point of contact for customers and take accident reports, handle queries, and liaise with other teams to resolve issues. This permanent, full-time role is based in Halifax and offers a supportive culture with genuine development opportunities.

The role involves working around 37.5 hours per week with shifts, providing an opportunity to build a long-term career within a growing UK business that values its people.

Qualifications

• Ability to handle high volume of calls daily.
• High attention to detail.
• Proficient in use of software packages.
• Experience in a target-driven environment desirable.
• Ability to multi- task.
• Previous experience working in a Call/Contact Centre or Customer Support role desirable.
• Comfortable with a fast paced and changing environment.

Responsibilities

• Receiving a high volume of inbound calls from Customers and third parties.
• Using Activate Groups bespoke software and databases to accurately record the information provided.
• Work within agreed Customer SLAs and personal KPIs.
• Collaborating with other teams across the business and communicating with other companies to resolve queries.

Job description

Customer Service Advisor

Location: Level 4, D Mill, Dean Clough Mills, Halifax, HX3 5AX

Department: Contact Centre

Contract type: Permanent

Shift Pattern:

37.5 hours per week, 8.30am - 5.00pm including 1 in 2 Saturdays or Sundays

37.5 hours per week, 8:00am - 4.30pm including 1 in 2 Sundays

About the role

We're looking for Customer Service Advisors to be the first point of contact for our customers and take accident reports from our customers, deal with queries, liaise with other companies and agencies and work with other areas of the business to resolve issues. Update and record accurate information using bespoke software and reporting platforms.

Activate Group is a growing UK business with 1,000+ team members nationwide. This is an exciting opportunity to build a long-term career with a company that values its people and offers genuine development and progression opportunities.

Key responsibilities

• Receiving a high volume of inbound calls from Customers and third parties.

• Using Activate Groups bespoke software and databases to accurately record the information provided.
• Work within agreed Customer SLAs and personal KPIs.
• Collaborating with other teams across the business
• Communicating with other companies as necessary to resolve queries.

Skills

• Focus on the customer: Take personal responsibility for delivering exceptional customer service
• Adapt to change: Look to the future. Understand and adapt to the need for change and improvements in the way you work
• Solve problems: Take a proactive approach to issues you face. Have a great understanding of systems and processes.
• Take ownership: Deliver on commitments. Do what you say you are going to do and don't let other people down.

Knowledge and Experience

• Ability to handle high volume of calls daily.
• High attention to detail
• Proficient in use of software packages
• Experience of working in a target driven environment desirable
• Ability to multi- task
• Previous experience working in a Call/Contact Centre or Customer Support role desirable
• Comfortable with a fast paced and changing environment

Benefits

We believe in rewarding our people for the great work they do. When you join Activate Group, you can expect:

• 33 days holiday, including bank holidays

• Personal health cash plan- claim back the cost of everyday healthcare such as dental and optical check-ups

• Enhanced maternity, paternity, adoption and shared parental pay

• Life assuranceat three times your basic salary

• Free breakfasts and fresh fruit

• Abirthday surprisefor everyone

What you can expect from us

At Activate Group, we want everyone to have the tools and support they need to do their best work. We're an innovative business that continuously reviews and improves our systems, processes and ways of working, making sure they support our teams to do their jobs effectively.

Every role at Activate Group is aligned to our wider business vision and purpose – making someone's bad day better. You'll understand how your role contributes to the bigger picture and how your work helps deliver excellent outcomes for customer and partners.

We believe work should be enjoyable. We make time to celebrate success, recognise achievements and bring people together at team events and company-wide celebrations. We'll also support your ongoing development through regular feedback and career planning.

Whether you're based in one of our contact centres in Halifax, Peterborough or Huddersfield, working at an Activate Accident Repair (AAR) site, or working from home, you'll be part of a supportive culture where people are encouraged to succeed.

A bit about us

Activate Group is a fast-growing business approaching1, 000 team members nationwide.

We work with some of the UK's largest fleets and insurance companies, supporting drivers that have been involved in road incidents through our contact centres inHalifax, Peterborough and Huddersfield.

We manage every step of the repair journey - repairing vehicles at our ownActivate Accident Repair (AAR)body shops, as well as through a UK-wide network of trusted independent repair partners.

We also work with the UK's largest vehicle manufacturers, supporting their approved repair programmes, and deliver innovative technology solutions to fleets, vehicle repair centres and dealerships.

Our purpose & values

Our purpose underpins everything we do: Make someone's bad day better

Our values define how we work with our team members, customers and suppliers:

• Make it happen- Be accountable. Take the initiative, work fast, and do a great job.

• Strive for better- Be bold. Challenge the norm - make small improvements often.

• Win together- Be a team player. Win together, learn together, respect each other.