Customer Service Advisor - FTC

Dpdgroupuk1; Greater London; In loco; GBP 21.000 - 25.000; Tempo pieno

Vantaggi offerti da questo lavoro

Holiday trading

Maternity/Paternity leave

Life assurance 4 x salary

Free onsite parking

Health kiosks

Retail discounts

Milestone days off

Eye tests & glasses support

Descrizione del lavoro

DPD is seeking a customer service professional to assist internal and external customers with parcel collection or delivery queries. You’ll work with Drivers, Shift Managers and Operations Managers to identify issues and take ownership of resolutions.

You’ll handle delivery status queries, PODs, missing parcels investigations and promote DPD products and services, using strong communication and administration skills to exceed customer expectations.

Competenze

• Proven experience in a fast-paced customer service environment.
• Strong communication skills with a confident telephone manner.
• Polite and professional with a willingness to go the extra mile.
• Excellent administration skills and proficiency with MS Office.
• Demonstrates self-motivation and initiative to solve problems.
• Embraces DPD values of Passion, Respect, Honesty, Flexibility, Hard Work and Accountability.

Mansioni

• Answer queries about delivery status and provide Proof of Delivery (POD).
• Investigate missing parcels and resolve delivery disputes.
• Promote DPD products and services to customers.
• Collaborate with Drivers, Shift Managers and Operations Managers to resolve issues.

Conoscenze

Customer service experience

Communication skills

Telephone manners

Problem solving

Self-motivation

Interpersonal skills

Strumenti

MS Office

Descrizione del lavoro

In this role you will be helping both internal and external customers in relation to the collection or delivery of their parcel.

You will work closely with our Drivers, Shift Managers and Operations Managers to identify issues, proactively problem solve and take accountability and ownership for resolving these issues.

You’ll also be focussed on;

• Answer any queries with relation to a delivery status, and supplying Proof of Delivery (POD)
• Carrying out thorough investigations for missing parcels and resolving delivery disputes
• Promoting company products and services to new and existing customers

What we're looking for;

• You will have proven and demonstrable experience of working in a fast paced customer service environment
• You will have strong communication skills with a confident telephone manner and the ability to build a quick rapport with the customer
• You will be polite and professional at all times and have a willingness to go the 'extra mile' to exceed customer expectations.
• Excellent administration skills with the ability to use Microsoft Office programmes
• Demonstrate high levels of self-motivation and initiative to effectively problem solve.
• Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Hard Work and Accountability.

About our benefits:

We recognise that our people are at the heart of our business, without them we wouldn't be able to deliver our award-winning service to millions of customers across the country each day. It's important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability.

To name but a few...

• Holiday trading
• Enhanced maternity and paternity package
• Free life assurance of 4 x salary on joining the pension scheme
• Free onsite car parking for all employees
• Health Kiosks visiting every location
• Discounted shopping from 100's of retailers including up to 5% off supermarket shopping
• Milestone Days off to celebrate with your family and friends
• For employees who regularly use a screen as part of their job we offer free eye tests and support with the cost of glasses

Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities.

If you identify with our aims and values and can help us deliver our customers' promises, then this is the job for you!