Customer Service Advisor - Fluent French or German speaker

EVOLVE IN RECRUITMENT; Remote; GBP 28,000 - 32,000; Full time

Job summary

A growing recruitment firm is seeking a Customer Services Executive fluent in German or French to join their team. This role focuses on delivering exceptional customer service and processing orders in a fast-paced environment. The ideal candidate should have experience in customer support, preferably in the pharmaceutical or biotechnology sectors. This position offers the flexibility of remote work after initial training in London. Candidates must possess strong communication skills and a proactive attitude.

Qualifications

• Fluent in French or German, both spoken and written.
• Experience in customer service, especially in a technical or scientific field is preferred.
• Strong communication skills for handling customer inquiries.

Responsibilities

• Process customer orders efficiently and on time.
• Answer customer calls and provide excellent service.
• Collaborate with the team to achieve the best performance.

Skills

Fluent in French

Fluent in German

Excellent communication skills

Customer service experience

Job description

Overview

JobTitle: Customer Services Executive French or German Speaker

Location: Training in London then fully WFH

Salary: £28,000-£32,000

Our client is seeking an enthusiastic and proactive Customer Services Executive, fluent in German or French. The role is focused on providing excellent customer services and order processing in a busy, dynamic environment. Working within Life Sciences, so experience within pharmaceutical / biotechnology or another complex technical, scientific product would be preferred.

Location(s): United Kingdom London Fully Remote

Our client is focused on delivering outstanding products, services, and overall value to its customers. The business in Europe is growing year on year with offices in London and Amsterdam. Our client is responsible for delivering products to customers throughout Europe. If you speak and write French and German confidently as well as English and enjoy being the first point of contact for customer calls and emails, and processing orders, then we would love to hear from you.

Essential Functions / What you'll do

You’ll juggle responsibility for ensuring orders for specific market(s) get processed on time with responding to whatever customer calls you receive and completing other assigned tasks.

• Be part of a busy team providing legendary customer service: primarily answering calls from customers and processing orders.

Bring a positive energy to your work, our client’s team and your interactions with customers. Through collaboration you are encouraged each day to aspire to deliver the best performance possible.