Customer Service Advisor - Flexible Hours, Training & Growth

Aviva; Birdwell; Hybrid; GBP 33,000; Full time

Job summary

A leading insurance company is seeking a Customer Service Expert in Birdwell. The role offers a starting salary between £25,400 and £29,028 with options for part-time or full-time work. Candidates should exhibit strong communication skills and a positive attitude. Benefits include a generous pension scheme, bonus potential, and various employee discounts. Join a team committed to delivering exceptional service and making a difference for customers.

Benefits

Bonus opportunity up to 6% of annual salary

Generous pension scheme up to 14% company contribution

25 days holiday plus bank holidays

Employee discounts including up to 40% on products

Free Aviva shares via Matching Share Plan

Qualifications

• Ability to build rapport and show empathy.
• Willingness to learn and work collaboratively.
• Capability to engage in difficult conversations.

Responsibilities

• Communicate with a wide range of customers.
• Support customers via secure messaging, telephone, or LiveChat.
• Provide training and coaching on products.

Skills

Great phone manner

Strong listening and questioning skills

Problem-solving skills

Coaching customers on digital platforms

Positive attitude

Job description

A leading insurance company is seeking a Customer Service Expert in Birdwell. The role offers a starting salary between £25,400 and £29,028 with options for part-time or full-time work. Candidates should exhibit strong communication skills and a positive attitude. Benefits include a generous pension scheme, bonus potential, and various employee discounts. Join a team committed to delivering exceptional service and making a difference for customers.