Customer Service Advisor – Flexible Hours & Perks

Morgan Sindall Property Services; United Kingdom; On-site; GBP 20,000 - 25,000; Part time

Job summary

A leading property services company in the United Kingdom is seeking a proactive Customer Service Advisor. In this role, you will manage incoming calls, schedule appointments, and handle customer queries professionally. The ideal candidate has strong administrative skills and experience in a call centre or customer service role. This position offers competitive benefits, including a discretionary annual bonus, flexible working, and comprehensive healthcare support.

Benefits

Profit Share Discretionary Annual Bonus Scheme

26 Days Holiday plus Bank Holidays

Enhanced Pension Plan

Westfield Healthcare Cash Plan

Life Assurance & Accident Cover

Flexible Working & Flexible Bank Holidays

Volunteering (2 days paid)

Learning & Development Opportunities

Qualifications

• Proven experience in a call centre or a customer service role delivering high levels of professional service.
• Strong administrative and organisational skills with high attention to detail.
• Excellent communication skills both verbal and written.

Responsibilities

• Be the first point of contact for tenants handling incoming calls.
• Manage bookings using the MSI scheduling system and allocate operatives.
• Handle a variety of customer queries from routine repair requests to complex issues.

Skills

Customer service experience

Strong administrative skills

Excellent communication skills

Proficient in Microsoft Office

Experience with CRM systems

Ability to handle high call volumes

Tools

MSI scheduling system

CRM systems

Job description

A leading property services company in the United Kingdom is seeking a proactive Customer Service Advisor. In this role, you will manage incoming calls, schedule appointments, and handle customer queries professionally. The ideal candidate has strong administrative skills and experience in a call centre or customer service role. This position offers competitive benefits, including a discretionary annual bonus, flexible working, and comprehensive healthcare support.