Customer Service Advisor - Fixed Term Contract Until 31/12/2026

Yorkshire Building Society; York and North Yorkshire; On-site; GBP 23,000 - 30,000; Full time

Job summary

A leading financial services organization in York is seeking passionate individuals for a customer service role. The position involves supporting members, building relationships, and promoting products. Ideal candidates will thrive in dynamic environments and demonstrate strong empathy. Benefits include 25 days of holiday, performance bonuses, and opportunities for personal development.

Benefits

25 days holiday plus Bank Holidays

Bonus up to 15%

Pension contribution up to 11%

Access to health benefits

Self-service benefits portal

Qualifications

• Exceptional relationship management skills.
• Demonstrating a growth-mindset and making the most of the training and development.
• Display strong digital literacy skills using various digital tools.

Responsibilities

• Get to know our members and support them in finding the right products.
• Facilitate conversations to support members in various channels.
• Demonstrate adaptability in dynamic environments.

Skills

Relationship management

Empathy

Adaptability

Digital literacy

Continuous self-development

Job description

Responsibilities

• Get to know our members and support them in finding the right products and services that can provide Real Help With Real Life - whether that s saving for a gap year trip, buying a first home, or anything in between.
• Facilitate great conversations confidently through channel of choice, as you support our members in branch, over the phone and with the operation of their accounts online.
• Forget sales targets, and enjoy the freedom to do what s right.

About the York Branch

"The York branch is located in the heart of the busy tourist city which is easily accessible by train and has a regular bus service to all surrounding villages, towns and cities. The York team is friendly, passionate about our customers and dedicated to providing the best customer outcome on every occasion. If you re great with people, a customer service career in our branch network could be a great choice for you. We endeavour to give the best customer experience with every interaction and are currently on an exciting digital journey of evolution which you could be part of".

What we are looking for

• Challenging yourself to go the extra mile for your colleagues and our members, to help us grow and achieve our business objectives.
• Demonstrating exceptional adaptability, thriving in dynamic environments, and embracing change with a positive attitude.
• Understanding why it s important to celebrate different people with different skills, experiences, and opinions.
• Displaying strong empathy, understanding and addressing the needs and feelings of others to foster a supportive and collaborative work environment.
• Exceptional relationship management skills, capable of building and maintaining strong, positive connections with our members and colleagues alike.
• Demonstrating a growth-mindset and making the most of the training and development we offer.
• Display strong digital literacy skills by using various digital tools and technologies to enhance productivity and efficiency.
• Having the ambition to become a leading expert on our products and services.
• Be dedicated to continuous self-development to stay future-ready.

Culture and Values

Here at YBS no two branches are the same, they each have their own characteristics and qualities that makes working there so special.

Being part of the team isn t about being a whizz in financial services, or about having lots of customer service experience. Instead, it s about challenging yourself, celebrating diversity, building empathy, strong relationship management, growth mindset, digital literacy, ambition, and continuous self‑development.

At YBS we don t have shareholders, we have members. We care about people and that includes you. So here, you ll be respected for who you are, you ll be able to bring your whole self to work, and you ll have everything you need to build a long and rewarding career.

Flexibility

We offer a range of flexible working options without unsocial hours, which can help you find a healthy work‑life balance. Whether it s finishing early for an appointment or fitting your studies and hobbies around your working hours, we can help make it work for you. We re happy to talk flexible working and you can reach out to us anytime during the recruitment process to discuss this.

Development

We want you to feel challenged here. Whatever your ambitions, we re committed to helping you develop your skills and move ahead in your career journey. From day one, we ll set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly.

Inclusivity

We re passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If you ll go the extra mile to help our members, you ll fit right in and feel you belong here.

Benefits

• Holiday – You ll get 25 days plus Bank Holidays, as well as the option to buy up to a further 5 days.
• Bonus – At YBS we work collaboratively and share in our success together, so when we reach our goals we’re all rewarded with an on target bonus of 7% of eligible pay (with the opportunity to earn up to a maximum 15%).
• Pension – We know how important it is to save towards the future, that s why we ll contribute up 11% into your YBS pension.
• Healthcare – Health and wellbeing are an important part of life at YBS, when you join us you ll have access to a range of health benefits to suit your life including private medical insurance, dental and healthcare plans.
• My Benefits – When you join YBS you ll have access to our self‑service benefits portal, where you can access a range of retail, hospitality and health discounts.

Contract

Full time. If you re great with people, a customer service career in our branch network could be a great choice for you. As one of the biggest and most important teams at YBS, our branch network makes a huge impact on the success of our business. We always look for ways to give the best customer experience, make things more efficient and try new things. And because we re right at the beginning of an exciting digital journey, our future has never looked more exciting – and neither has yours.