Customer Service Advisor - Fixed term contract, Part time

Hispanic Alliance for Career Enhancement; United Kingdom; Hybrid; GBP 40,000 - 60,000; Part time

Job summary

A global insurance firm in the UK is seeking a Customer Service Advisor to manage customer inquiries and provide exceptional service. This part-time role offers a hybrid working model, comprehensive training, and numerous benefits, including private healthcare and a pension scheme. Ideal candidates possess excellent communication skills and a proactive attitude. If you thrive in a supportive team environment and enjoy working flexible hours, we want to hear from you!

Benefits

Remote working and hybrid opportunities

Private healthcare plan

Holiday allowance of 25 days plus bank holidays

Employee assistance programme for wellbeing

Discounts on various products and services

Qualifications

• No prior experience is necessary as training will be provided.
• Proactive and adaptable individual with a commitment to excellent service.

Responsibilities

• Handling inbound calls from customers for a variety of queries.
• Dealing with multiple clients to deliver the best service.
• Providing excellent customer service at all times.

Skills

Excellent communication skills

Ability to work in a fast-paced environment

Computer literacy

Enthusiasm and a genuine desire to learn

A can-do attitude

Job description

By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America's Greatest Workplaces National Top Companies

Certified as a Great Place to Work®

Fortune Best Workplaces in Financial Services & Insurance

Customer Service Advisor - Fixed term contract, Part time

Be the calm voice claimants rely on to get their lives back on track.

Job Location: United Kingdom - Hybrid

Job Type: Part time, FTC

Remuneration: Competitive salary taking into account skills, experience and qualifications

We have an exciting opportunity for Customer Service Advisors working full time on a hybrid basis anywhere in the UK.

Are you ready for a new challenge and passionate about delivering top-notch customer service? Do you have a keen eye for detail? If you enjoy being part of a supportive team with a caring culture, value a flexible work/life balance, and are interested in long-term career growth with a company recognised as a '2025 Top UK Insurance Employer', we have the perfect opportunity for you!

Join our global business and be part of a fun, inclusive team. No prior experience is necessary as full training will be provided. We are looking for dedicated and passionate customer-focused colleagues to join our 24/7, 365 days a year telephone-based team, with variable shift patterns between 7:00 am and midnight.

Some of the perks of working at Sedgwick:

• Remote working and hybrid opportunities available
• Supportive and friendly team to help you develop in the role
• Excellent career opportunities

Typical day in the life as a Customer Service Advisor:

• Handling inbound calls from customers for a variety of queries
• Dealing with multiple clients to deliver the best service we can offer
• Working with suppliers and parts
• Providing excellent customer service at all times

If you are a proactive and adaptable individual with a commitment to excellent service, we would love to hear from you!

The skills you will have when you apply:

• Excellent communication skills, both written and verbal
• Ability to work in a fast-paced environment
• Computer literacy - you'll be using a variety of in-house databases
• Enthusiasm and a genuine desire to learn
• A can-do attitude

What we'll give you for this role:

• Competitive salary taking into account skills, experience and qualifications
• A Self Invested Personal Pension Scheme (SIPP)
• Holiday allowance of 25 days plus bank holidays
• Flexible working from our office or your home

Health & support

• Private healthcare plan (including pre-existing conditions)
• Life assurance
• Employee assistance programme for employee wellbeing
• Group Income Protection

Other benefits

• Voluntary flexible benefits - green car scheme, travel insurance, dental cover, cycle to work scheme, season ticket loan, welling and digital GP applications
• Discounts on various products and services

This isn't just a position, it's a pivotal role in shaping our industry

At Sedgwick, you won't just build your career; you'll cultivate a team of experts. Our Sedgwick University offering empowers you to excel as well as your team members, with the most comprehensive training program in the industry which includes more than 15,000 courses on demand, training specific to roles, and opportunities to continue formal education.

Together, we're not only reshaping the insurance landscape, we're building a legacy of talent. Come and be a catalyst for change within our industry.

Next steps for you:

Think we'd be a great match? Apply now - we want to hear from you.

As part of our commitment to you, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation.

After the closing date we will review all applications and may select some applicants for an interview (which may be virtual, or in-person).

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Sedgwick is an Equal Opportunity Employer.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.