Customer Service Advisor - Fixed Term Contract

Hispanic Alliance for Career Enhancement; United Kingdom; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading insurance service provider in the UK is seeking a Customer Service Advisor on a fixed term contract. The position allows for hybrid work with supportive training provided. Key responsibilities include handling inbound customer queries and providing excellent service. Ideal candidates will have strong communication skills and a proactive attitude. Competitive salary and extensive benefits package offered.

Benefits

Competitive salary

Holiday allowance of 25 days plus bank holidays

Flexible working conditions

Private healthcare plan

Life assurance

Employee assistance programme

Discounts on various products and services

Responsibilities

• Handling inbound calls from customers for a variety of queries.
• Dealing with multiple clients to deliver the best service we can offer.
• Working with suppliers and parts.
• Providing excellent customer service at all times.

Skills

Excellent communication skills

Ability to work in a fast-paced environment

Computer literacy

Enthusiasm and a genuine desire to learn

A can-do attitude

Job description

By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America's Greatest Workplaces National Top Companies

Certified as a Great Place to Work®

Fortune Best Workplaces in Financial Services & Insurance

Customer Service Advisor - Fixed Term Contract

Be the calm voice claimants rely on to get their lives back on track.

Job Location: UK wide - Hybrid

Job Type: Fixed Term Contract

Remuneration: Competitive salary taking into account skills, experience and qualifications

We have an exciting opportunity for Customer Service Advisors on a fixed term contract across the UK.

Are you ready for a new challenge and passionate about delivering top‑notch customer service? Do you have a keen eye for detail? If you enjoy being part of a supportive team with a caring culture, value a flexible work/life balance, and are interested in long‑term career growth with a company recognised as a '2025 Top UK Insurance Employer', we have the perfect opportunity for you!

Join our global business and be part of a fun, inclusive team. No prior experience is necessary as full training will be provided. We are looking for dedicated and passionate customer‑focused colleagues to join our 24/7, 365 days a year telephone‑based team, with variable shift patterns between 7:00 am and midnight.

Some of the perks of working at Sedgwick

• Remote working and hybrid opportunities available
• Supportive and friendly team to help you develop in the role
• Excellent career opportunities

Typical day in the life as a Customer Service Advisor

• Handling inbound calls from customers for a variety of queries
• Dealing with multiple clients to deliver the best service we can offer
• Working with suppliers and parts
• Providing excellent customer service at all times

If you are a proactive and adaptable individual with a commitment to excellent service, we would love to hear from you!

The skills you will have when you apply

• Excellent communication skills, both written and verbal
• Ability to work in a fast‑paced environment
• Computer literacy – you'll be using a variety of in‑house databases
• Enthusiasm and a genuine desire to learn
• A can‑do attitude

What we'll give you for this role

Remuneration & more

• Competitive salary taking into account skills, experience and qualifications
• A Self Invested Personal Pension Scheme (SIPP)
• Holiday allowance of 25 days plus bank holidays
• Flexible working from our office or your home

Health & support

• Private healthcare plan (including pre‑existing conditions)
• Life assurance
• Employee assistance programme for employee wellbeing
• Group Income Protection

Other benefits

• Voluntary flexible benefits – green car scheme, travel insurance, dental cover, cycle to work scheme, season ticket loan, welling and digital GP applications
• Discounts on various products and services

Next steps for you

Think we'd be a great match? Apply now – we want to hear from you.

As part of our commitment to you, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation.

After the closing date we will review all applications and may select some applicants for an interview (which may be virtual, or in‑person).

Sedgwick is an Equal Opportunity Employer.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.