Customer Service Advisor - Fixed 4 Day shift (Sun-Wed)

BSH Home Appliances Ltd; Kettering; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading home appliances company based in Kettering is seeking a customer-focused individual to join their team in a permanent role. You will be responsible for handling customer inquiries, booking engineer visits, and ensuring high service standards. The ideal candidate will have strong communication skills, a customer service background, and the ability to solve problems accurately. This position offers various benefits including a bonus scheme and enhanced holiday entitlement.

Benefits

Real Living Wage Employer

Bonus Scheme

Life Assurance

Enhanced Holiday Entitlement

Contributory Pension Scheme

Salary Sacrifice EV scheme

Employee Discount

Training and Development Opportunities

Qualifications

• Strong customer service background with excellent telephone communication skills.
• Ability to solve problems, be flexible, and remain accurate under pressure.
• Skilled in building and maintaining relationships with stakeholders.

Responsibilities

• Book engineer visits and assist with appliance maintenance.
• Register warranties and provide pre-purchase advice.
• Ensure efficient handling of calls while adhering to GDPR regulations.

Skills

Customer service background

Strong telephone communication skills

Problem-solving abilities

Professional attitude

Accuracy and flexibility

Job description

Overview

Tomorrow is our home

Start at BSH Home Appliances Group if you believe in delivering quality. As a leading manufacturer of home appliances and solutions, we can rely on people in our production sites who do their best. With our global brands Bosch, Siemens, Gaggenau and Neff as well as our local brands, we fully trust in their excellent work. In return, they know we will give them the chance to extend their skills and grow. Join us now and give your career a home.

Contract Permanent (P)

Working hours

Total weekly hours: 37.5

You will work four days a week, from Sunday to Wednesday.

Your responsibilities :

• Booking engineer visits, providing and assisting with troubleshooting and ongoing maintenance of appliances.
• Registering appliance warranties and offering extended warranties.
• Identifying and ordering spare parts and accessories.
• Providing pre-purchase advice and replacement appliances.
• You will ensure that telephone calls are handled promptly, efficiently and meet our call and quality targets. You will also adhere to GDPR legislation and ensure full confidentiality at all times.

Your profile :

• A customer service background is required; you will also need to have strong telephone communication skills, be customer focused and able to demonstrate empathy.
• Accuracy, flexibility and the ability to problem solve is necessary in this role.
• You will also need to be computer literate, able to work under pressure, and show resilience.
• Strong communication skills and the ability to maintain a professional attitude, building and maintaining relationships with internal and external stakeholders.
• The ability to meet set targets and goals.

Benefits :

• Real Living Wage Employer.
• Bonus Scheme.
• Life Assurance.
• Enhanced Holiday Entitlement.
• Contributory Pension Scheme.
• Salary Sacrifice EV scheme.
• Employee Discount and Access to BSH Reward website.
• Training and Development Opportunities.