Customer Service Advisor - First-Contact & Digital Support

Brackenberry Limited; Taunton; On-site; GBP 60,000 - 80,000; Full time

Job summary

A recruitment firm is seeking a Customer Service Officer for a 3-month contract in Taunton. The role serves as the first point of contact for residents seeking support from the local authority, requiring strong interpersonal skills and computer literacy. Candidates must be professional, empathetic, and able to manage high volumes of sensitive customer interactions. Immediate availability and the right to work in the UK are essential. This dynamic, fast-paced position offers a competitive hourly rate.

Qualifications

• Proven ability to listen actively and demonstrate empathy in customer exchanges.
• Skills for engaging effectively in face-to-face and telephony interactions.
• Ability to handle a high volume of sensitive customer interactions calmly and professionally.
• Fundamental computer skills and ability to learn new technologies quickly.
• Proactive approach in learning about Council services to resolve issues effectively.

Responsibilities

• Serve as the initial contact for customers in the office, on calls, or online.
• Demonstrate resilience and professionalism when handling customer interactions.
• Guide customers in using online digital solutions for self-service.
• Log and manage customer information using in-house technologies.
• Work primarily from the main office and customer service point.

Skills

Active listening

Empathy

Strong interpersonal skills

Verbal communication

Computer skills

Problem-solving

Job description

A recruitment firm is seeking a Customer Service Officer for a 3-month contract in Taunton. The role serves as the first point of contact for residents seeking support from the local authority, requiring strong interpersonal skills and computer literacy. Candidates must be professional, empathetic, and able to manage high volumes of sensitive customer interactions. Immediate availability and the right to work in the UK are essential. This dynamic, fast-paced position offers a competitive hourly rate.