Customer Service Advisor - Fast-Paced, Training & Benefits

Yolk Recruitment Ltd; Pontypridd; On-site; GBP 23,000 - 28,000; Full time

Job summary

A recruitment agency is seeking a Customer Service Advisor to support a leading construction company in Wales. This fixed-term position involves handling customer orders and enquiries, providing professional responses, and working within a supportive team. Candidates should have customer service experience, confidence in IT, and strong communication skills. Benefits include a salary up to £27,500, Monday-Friday working hours, company pension, life assurance, and full training. Immediate interviews available.

Benefits

Company pension

Life assurance

Supportive team environment

Full training and development

Free parking onsite

Qualifications

• Experience in customer service is essential.
• Must be comfortable using IT systems.
• Strong communication skills are needed.

Responsibilities

• Handle customer orders and enquiries via phone and email.
• Provide timely and professional responses to queries and complaints.
• Proactively plan and track orders through to completion.
• Schedule and reschedule deliveries effectively.
• Maintain accurate records and documentation.
• Liaise with commercial, production, and haulage teams.

Skills

Experience of customer service (telephone or in person)

Confidence in IT skills

Excellent communication skills

Proactive mindset

Team player

Job description

A recruitment agency is seeking a Customer Service Advisor to support a leading construction company in Wales. This fixed-term position involves handling customer orders and enquiries, providing professional responses, and working within a supportive team. Candidates should have customer service experience, confidence in IT, and strong communication skills. Benefits include a salary up to £27,500, Monday-Friday working hours, company pension, life assurance, and full training. Immediate interviews available.