Customer Service Advisor: Fast, Impactful Support

DX Network Services; Ovingdean; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading delivery firm in Ovingdean is seeking a Customer Service Advisor to enhance customer satisfaction through effective query resolution. This role involves managing inbound customer queries, teamwork, and ensuring service excellence. The ideal candidate will possess strong customer service skills, the ability to solve problems proactively, and a collaborative spirit. The position offers competitive pay, health benefits, and growth opportunities within a dynamic team environment.

Benefits

Competitive Rates of Pay

Company Funded Health Cash Plan

20 days holiday + bank holidays

Enhanced Maternity & Paternity

Company Pension Scheme

Life Assurance

Employee Assistance programme

Career progression opportunities

Qualifications

• Energetic and able to deliver outstanding results.
• Ability to influence customer needs positively.
• Proactive in handling customer queries and issues.

Responsibilities

• Receive and handle all customer queries.
• Action customer queries based on service level agreements.
• Ensure great customer service delivery.
• Engage with service centres to fulfill customer requirements.
• Identify and address escalation issues.

Skills

Customer service skills

Problem-solving

Teamwork

Communication

Job description

A leading delivery firm in Ovingdean is seeking a Customer Service Advisor to enhance customer satisfaction through effective query resolution. This role involves managing inbound customer queries, teamwork, and ensuring service excellence. The ideal candidate will possess strong customer service skills, the ability to solve problems proactively, and a collaborative spirit. The position offers competitive pay, health benefits, and growth opportunities within a dynamic team environment.