Customer Service Advisor Everyday Banking (Hybrid Glasgow)

Santander USA; Glasgow; Hybrid; GBP 22,000 - 26,000; Full time

Job summary

A leading financial institution seeks a Customer Service Advisor in Glasgow to provide outstanding customer service. You'll assist customers with various inquiries and transactions, ensuring their safety while fostering strong relationships. Ideal candidates will possess excellent communication skills and a passion for helping others. The role offers a starting salary of £24,000, with additional benefits including holiday allowance and a performance-related bonus. A hybrid working model with 35 hours per week is expected.

Benefits

Starting salary of £24,000 plus £500 cash allowance

25 days holiday plus bank holidays

Discretionary performance-related annual bonus

Voluntary healthcare benefits

Access to wellbeing apps and online classes

Pension contribution

Employee discount platform

Qualifications

• Passionate about delivering outstanding customer service.
• Ability to listen and communicate effectively with customers.

Responsibilities

• Act as the first point of contact for customers over the phone.
• Assist with day-to-day transactions and customer queries.
• Help keep customers and the bank safe.

Skills

Effective communication

Problem-solving

Customer service

Teamworking

Flexibility

Job description

A leading financial institution seeks a Customer Service Advisor in Glasgow to provide outstanding customer service. You'll assist customers with various inquiries and transactions, ensuring their safety while fostering strong relationships. Ideal candidates will possess excellent communication skills and a passion for helping others. The role offers a starting salary of £24,000, with additional benefits including holiday allowance and a performance-related bonus. A hybrid working model with 35 hours per week is expected.