Customer Service Advisor - Entry Level (Graduate Role)

RBW Consulting; Guildford; On-site; GBP 40,000 - 60,000; Full time

Job summary

A customer service consulting firm is seeking a proactive Customer Service Advisor for an entry-level role in Guildford. This full-time position offers recent graduates a chance to develop essential customer service and administrative skills within a supportive team environment. Key responsibilities include managing client orders, resolving claims, and analyzing data. Apply now to join a dynamic team dedicated to customer satisfaction and communication.

Benefits

Supportive team environment

Full training provided

Long-term progression opportunities

Qualifications

• Recent graduate with a BSc degree.
• Strong communication skills are essential.
• Detail-oriented and organised approach is needed.

Responsibilities

• Deliver a high standard of customer service to clients.
• Process sales orders accurately and timely.
• Manage and resolve claims, ensuring closure.

Skills

Strong communication and interpersonal skills

Excellent attention to detail

Organisational abilities

Proactive mindset

Education

BSc degree in any field

Job description

Customer Service Advisor - Entry Level (Graduate Role)

Location: Guildford - Fully Office Based

Employment Type: Full-Time, Permanent

Are you a recent graduate looking to kickstart your career in a dynamic and supportive office environment? We're seeking a proactive and detail-oriented Customer Service Advisor to join a busy team in Guildford. This is a fantastic opportunity to gain hands‑on experience in customer service, order processing, and data analysis within a fast‑paced commercial setting. Day‑to‑day communication is predominantly handled through email, with periodic telephone conversations.

Key Responsibilities

• Deliver a high standard of customer service to a portfolio of retail and wholesale clients
• Accurately process sales orders and provide timely updates to customers
• Manage and resolve claims, ensuring timely closure
• Take ownership of key accounts, ensuring clear communication and service excellence
• Analyse and report on claims data monthly to support KPI targets
• Track stock levels and prompt orders to prevent shortages

What We're Looking For

• A recent graduate with a BSc degree in any field
• Strong communication and interpersonal skills
• Excellent attention to detail and organisational abilities
• Comfortable working with computer systems
• A proactive mindset with a willingness to learn and grow

Why Apply?

• Supportive team environment with full training provided
• Opportunity to develop core business and customer service skillsConvenient Guildford location with excellent transport links
• Great long‑term progression opportunities

Ready to launch your career? Apply now and become part of a team that values precision, communication, and customer satisfaction.

Key Words: Entry level, trainee, graduate role, customer service, administrative, administration, sales support, account manager, management, stock control, invoice, tracking, sales orders, processing, key accounts, data analysis