Customer Service Advisor - Energy (Coventry)

Octopus Energy Ltd; Coventry; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading energy provider in Coventry seeks passionate customer service representatives who can provide empathetic support and solutions for customers. The role involves assisting customers with their energy-related inquiries, ensuring they receive the best service possible. Ideal candidates will have strong communication skills and a knack for problem-solving, working in a collaborative environment that prioritizes customer satisfaction.

Benefits

Share options

Fully stocked kitchens

Weekly Family Dinner catch-ups

Qualifications

• Able to handle challenging conversations with patience and empathy.
• Experience in customer service roles preferred.
• Capacity to learn quickly and adapt to a fast-paced environment.

Responsibilities

• Assist customers in understanding their energy bills and tariffs.
• Resolve billing and meter issues efficiently.
• Provide end-to-end support on customer inquiries.

Skills

Customer service

Problem-solving

Empathy

Communication

Job description

Overview

Live for great customer service. You get a kick out of helping people and making their day that little bit better.

Ask questions and embrace change. Things move fast here – you'll love learning new things and rolling with the punches.

Have each other's backs. No egos, no lone rangers – just a team of brilliant people supporting each other to do their best.

Care about the planet. We're fighting climate change, and we want people who share our passion for a greener future.

Spot problems and fix them. If something's not working, you'll be the first to figure out a better way – and make it happen.

Tackle tough calls head‑on. Some conversations will be challenging, and some days will be non‑stop – but you'll take it in stride, stay cool under pressure, and keep finding solutions.

Look out for those who need it most. From customers struggling to pay their bills to those in vulnerable situations, you'll bring empathy, patience, and the right support every time.

Want a soul‑sucking call centre job? Yeah, neither do we. We're not here to read scripts or tick boxes. We're here to shake things up, to make energy better for our customers and the planet. That means real conversations, real problem‑solving, and real impact.

What you’ll do

• Make energy easy. Cut through the jargon and help customers understand their bills, meters, and tariffs without the headache.
• Solve problems like a pro. Whether it’s a billing query, a meter issue, or a complex energy conundrum – you’ll be on it, finding the best fix fast.
• Handle end‑to‑end service. No endless transfers or passing the buck – you’ll handle queries from start to finish, including complaints, making sure customers get the right help the first time.
• Think on your feet. No scripts, no robotic responses – just real conversations where you listen, understand, and deliver solutions that make sense.
• Treat every customer with the care you’d give a family member. We believe in warmth, kindness, and going the extra mile – because that’s what good service looks like.
• Make a difference. Whether you’re helping someone struggling with their energy bills or advising on greener energy choices, you’ll have a real impact.

Hiring process

• Prep Call – After your first interview, you’ll arrange a call with someone from the Talent Team. They’ll give an overview of what you need to know to succeed in the next stage, the OctoPalooza.
• Discovery Day – This is an opportunity to meet potential future colleagues and participate in activities, including group exercises, role plays, and one‑on‑one interviews.
• If you have questions before then, drop us a message at [e-mail] and we’ll help.

Share options

• Own a little piece of the pie.
• Fully stocked kitchens – snacks = fuel = happiness.
• Weekly “Family Dinner” catch‑ups.

About the role

• Location – Coventry City Centre.
• Salary – £24,600.
• Hours – Full time.
• Immediate starters. Process usually takes up to 4 weeks, but we’ll be flexible to fit what works for you.
• First‑stage interview – You can speak to a team member or record responses to pre‑set questions at a time that fits you.