Customer Service Advisor - E-commerce

Emmerson Ross Recruitment; Paignton; On-site; GBP 25,000 - 30,000; Full time

Job summary

A recruitment agency in the United Kingdom is seeking a proactive E-commerce Customer Service Advisor. You will manage the online order journey, handling customer inquiries across multiple channels and ensuring seamless interactions. The ideal candidate has a minimum of 2 years’ experience in customer service or sales and possesses excellent communication skills. Full-time opportunities in a vibrant team await those who thrive in fast-paced environments.

Qualifications

• Minimum 2 years’ experience in customer service or sales.
• Excellent communication skills across phone, email, and web chat.
• Proficient with CRM systems and online sales platforms.

Responsibilities

• Manage online chat, customer calls, and emails efficiently.
• Provide expert guidance on products and services to close sales.
• Ensure customers have an exceptional experience at every touchpoint.

Skills

Customer service

Sales

Communication

CRM proficiency

Job description

We’re looking for a proactive E-commerce Customer Service Advisor to take ownership of the entire online order journey. As an E-commerce Customer Service Advisor, you’ll be the go-to person for customers across multiple channels - handling enquiries, resolving issues, guiding them through the sales process, and ensuring every interaction is seamless. Your role as an E-commerce Customer Service Advisor will be key in driving sales, providing expert advice, and delivering an outstanding customer experience.

What You’ll Do As Their E-commerce Customer Service Advisor

• Manage online chat, customer calls, and emails efficiently
• Provide expert guidance on products and services to close sales
• Lead customers through the online sales process for smooth transactions
• Process payments, returns, exchanges, and refunds accurately
• Assist with dispatching orders via couriers and e-commerce platforms
• Drive additional sales through upselling and product recommendations
• Maintain accurate CRM records, call notes, and documentation
• Ensure customers have an exceptional experience at every touchpoint

What We’re Looking For

• Minimum 2 years’ experience in customer service or sales
• Excellent communication skills across phone, email, and web chat
• Proven ability to identify customer needs, resolve issues, and close sales
• Highly organised with strong attention to detail
• Proficient with CRM systems and online sales platforms
• Flexible to work weekends (2 days per month)

Why Join Our Client

• Full-time role (40 hrs/week)
• Work in a vibrant, customer-focused team
• Opportunity to develop your career as an E-commerce Customer Service Advisor
• Be part of a company that values your contribution and growth

If you’re a motivated E-commerce Customer Service Advisor who thrives in a fast‑paced environment and loves helping customers, we’d love to hear from you!