Customer Service Advisor/Driver

Halo Accident Repair Centre Ltd; London Borough of Harrow; Sur place; GBP 35 000 - 42 000; Plein temps

Avantages offerts par ce poste

Living Wage Employer

Health Insurance

Pension contributions

Team events

Résumé du poste

Halo Accident Repair Centre Harrow is seeking three Driver/Customer Journey Specialists to manage site administration, plan logistics, and coordinate vehicle collections and deliveries with a focus on exceptional customer service. Full UK driving licence is essential.

Role includes basic training for lightweight (lorry) handling, adherence to highway laws, and collaboration with workshop teams to ensure efficient vehicle flow.

Qualifications

• Full UK Driving Licence is required.
• Organised with keen eye for detail and self-motivated.
• Computer literacy knowledge required.
• Keen to support others and be a cooperative team player.
• Ability to handle tasks with care and attention.
• Able to complete work from start to finish within given time to a high standard.

Responsabilités

• Administration duties, including liaising with customers.
• Logistical planning and transport planning.
• Collect and deliver vehicles while adhering to all highway laws.
• Lightweight (Lorry) training will be required. Full training will be provided.
• Inspecting vehicles and assessing damage; taking clear photos throughout.
• Maintain a clear, methodical, and clean working area at all times.
• Adhere to Health and Safety policies and report issues promptly.
• Liaise with workshop staff to move vehicles through the workshop efficiently.
• Perform additional adhoc administrative duties as allocated by the Bodyshop Manager.
• Provide a positive and enthusiastic approach to your working day.

Connaissances

Full UK Driving Licence

Organised

Attention to detail

Team player

Computer literacy

Self-motivated

Description du poste

Salary: £38,480 per annum per annum with an increase on completion of probation.

Bonus: up to £3000 per annum

Hours: 7am - 5pm Monday to Friday & 1 in 2 Saturdays depending on business needs.

Halo is the industry leading UK-based accident repair group, with 39 established accident repair centres across the UK and we are still growing.

Partnered with IRS (Intelligent Repair Services) based in Germany, who are the largest provider of accident claim services in Europe, this partnership provides Halo with an unrivalled platform and the resource for excellent training, development and employee packages!

We are looking for three Driver/Customer Journey Specialist to join our Accident Repair Centre Harrow!The position is a high-profile position within the business and your general job functions include controlling all elements of the site’s administration. The post holder will ensure all customer vehicles are collected and delivered in an efficient, timely and professional manner. Providing an exceptional standard of customer service at all times.

Take a look at what you will be doing here!

The role will include, but is not limited to:

• Administration duties, including liaising with customers.
• Logistical planning and transport planning.
• Collect and deliver vehicles while adhering to all highway laws, including speed limits and restrictions.
• Lightweight (Lorry) training will be required. Full training will be provided.
• Inspecting vehicles and assessing damage; taking clear photos throughout.
• A clear, methodical and clean working area which is to be maintained at all times.
• Adhere to all areas of Health and Safety and report any issues as a matter of urgency.
• Liaising with the workshop staff to get vehicles through the workshop as efficiently and effectively as possible.
• Performing all other adhoc administrative duties as allocated by the Bodyshop Manager.
• Supply a positive & enthusiastic approach to your working day at all times.

What are we looking for?

• Full UK Driving License.
• Self-motivated, enthusiastic, and organised with a keen eye for detail.
• Computer literacy knowledge
• Keen to support others and be a cooperative team player.
• Handle all jobs with due care and attention.
• Able to complete work from start to finish within the time frame given to a high standard.

Our Values

Be Proud – take pride in your work and celebrate your successes, big or small.

Keep It Simple – simple solutions are harder to find than complex ones, but consistency and simplicity matter most

Do the Right Thing – if it feels right in your heart, do it. If it doesn’t, then don’t.

And most importantly, always be extraordinary.

Halo is extremely well known within the insurance industry for having extraordinarily high performing people and since we are a people thinking business, we know that it’s our teams and centres that provide extraordinary results. Therefore, you can expect an excellent package and environment.

• Accredited Living Wage Employer
• Employee assistance programme for you and your family
• Health and wellbeing apps
• Retail and restaurant discount and cashback
• Life Insurance
• Health Insurance
• virtualGP
• Enhanced family friendly pay such as maternity and paternity
• Free fruit and pizza
• Refer a friend bonus incentive
• Employee recognition rewards
• Team Event Budget (do something fun together!)
• Discounted LV insurance
• Get appreciated for your time with paid breaks
• We invest in YOU with opportunities for career progression
• Pension contributions
• Work within a modern and clean working environment
• And we are always open to hearing what our people want!

We are committed to promoting equality of opportunity for all job applicants. Throughout the recruitment process we want all candidates to be at their best. We are an inclusive workplace, where staff respect one another, feel valued for their differences and can be themselves.

To discuss this position or any of our positions in more detail feel free to contact our recruitment team via [e-mail] or call 01243 546185, we aim to respond to all enquiries within 24 hours.