Customer Service Advisor: Delivery Support & POD

DPD Group UK; Bristol; On-site; GBP 25,000; Full time

Job summary

A leading logistics company in the United Kingdom is seeking an experienced Customer Services Advisor to join their friendly team. The role involves assisting customers with parcel delivery queries and resolving any issues proactively. Candidates should have proven experience in customer service, excellent communication skills, and strong administrative capabilities. The position offers full-time employment and a range of benefits including holiday trading and a maternity package.

Benefits

Holiday trading

Enhanced maternity and paternity package

Free life assurance

Free onsite car parking

Health Kiosks

Discounted shopping

Milestone Days off

Free eye tests

Qualifications

• Proven experience in a fast-paced customer service environment.
• Strong communication skills with a confident telephone manner.
• Excellent administration skills with the ability to use Microsoft Office.

Responsibilities

• Answer queries regarding delivery status and provide Proof of Delivery.
• Investigate missing parcels and resolve delivery disputes.
• Promote company products and services to customers.

Skills

Sales Experience

Time Management

Customer Service

Order Management System

Dealership Experience

Retail Sales

Tools

Microsoft Office

Job description

A leading logistics company in the United Kingdom is seeking an experienced Customer Services Advisor to join their friendly team. The role involves assisting customers with parcel delivery queries and resolving any issues proactively. Candidates should have proven experience in customer service, excellent communication skills, and strong administrative capabilities. The position offers full-time employment and a range of benefits including holiday trading and a maternity package.