Customer Service Advisor (Contact / Call Centre)

Just Size 2; Billericay; On-site; GBP 22,000 - 27,000; Full time

Job summary

A leading property services company in Billericay is searching for a proactive Customer Service Advisor. In this role, you'll handle incoming calls, manage appointments, and provide professional customer service. The ideal candidate has experience in a call centre, excellent communication skills, and the ability to manage high call volumes effectively. With attractive benefits including a profit-sharing bonus and flexible working options, this is a great opportunity to join a dedicated team.

Benefits

Profit Share Discretionary Bonus

26 Days Holiday plus Bank Holidays

Enhanced Pension Plan

Westfield Healthcare Cash Plan

Cycle to Work

Qualifications

• Proven experience in a call centre or customer service role.
• Attention to detail is crucial.
• Experience in social housing or maintenance is advantageous.

Responsibilities

• Handle incoming calls and schedule appointments.
• Manage bookings and liaise with supervisors.
• Provide empathetic customer service.

Skills

Strong administrative and organisational skills

Excellent communication skills

Proficient in Microsoft Office suite

Ability to handle high call volumes

Tools

MSI scheduling system

CRM systems

Job description

Permanent, Full Time

We are looking to recruit a Customer Service Advisor to join our team on our Basildon contract.

About The Role

We are looking for a proactive and organised Customer Service Advisor to join our busy call centre team. In this role you’ll be the first point of contact for our tenants handling incoming calls and scheduling appointments efficiently to ensure we meet our Service Level Agreements.

You’ll manage bookings using our MSI scheduling system, allocating operatives and subcontractors to jobs while keeping customers fully informed at every step. You’ll also liaise with supervisors to make sure all materials and equipment are ready ahead of scheduled appointments.

A key part of your role will be handling a variety of customer queries, ranging from routine repair requests to more complex or sensitive issues. Your goal will be to provide a professional, empathetic service that builds trust and confidence with every customer interaction.

About You

• Proven experience in a call centre or a customer service role delivering high levels of professional service.
• Strong administrative and organisational skills with high attention to detail.
• Excellent communication skills both verbal and written, with a professional and polite telephone manner.
• Proficient in the Microsoft Office suite and confident using CRM systems (experience with MSI is highly advantageous).
• Proven capability of handling high call volumes and prioritising your workload effectively and efficiently. Essential.
• Experience in social housing, maintenance, or repairs is highly advantageous but not essential.

Benefits

• Profit Share Discretionary Annual Bonus Scheme
• 26 Days Holiday plus Bank Holidays
• Enhanced Pension Plan
• Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more)
• Life Assurance & Accident Cover
• Share Save
• Enhanced Maternity & Paternity Pay
• Work Perks Discounts & Vouchers
• Buy & Sell Holiday Schemes
• Flexible Working & Flexible Bank Holidays
• Cycle to Work
• Volunteering (2 days paid)
• Learning & Development Opportunities
• Extensive Wellbeing Support, including EAP
• Loyalty & Values Awards
• Funded Professional Subscription

About Us

Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include responsive repairs, void refurbishments, compliancy services and planned maintenance works.

With over 1000 employees, we focus on a culture that puts people at the core of everything we do, encourages innovative thinking and always puts our customer first.

Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success.

MSPS are proud to support the resettlement of armed forces personnel.

We shortlist and interview for our roles throughout the duration of the advert. Therefore, we would encourage you to submit your application as soon as possible to avoid disappointment. We reserve the right to close any of our adverts prior to the stated closing date should we have a high volume of appropriate candidates.