Customer Service Advisor

Reed Talent Solutions; Glasgow; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading staffing agency is seeking a Customer Service Advisor for a temporary role in Glasgow. The Advisor will provide first-time solutions for customers via phone and email, manage complaints, and deliver excellent service. The ideal candidate should possess strong customer service experience and be confident in handling calls. This role requires Saturday work and flexibility, with training initially limiting annual leave. Join the team and contribute to an inclusive work environment focused on customer satisfaction.

Qualifications

• Proven record in a fast-paced customer service environment.
• Ability to handle difficult complaints professionally.
• Excellent telephone manner and telephony experience.

Responsibilities

• Provide first-time solutions for customers via telephone and email.
• Manage complaints effectively and deliver quality service.
• Handle consecutive phone calls within agreed times.

Skills

Passion for delivering great customer experiences

Confidence in taking consecutive phone calls

Ability to prioritize and manage workloads

Flexible and adaptable to changing customer demands

Good level of spoken English

Strong telephone manner

Call centre experience

Tools

Email software

Spreadsheet software

Word processing software

Job description

Customer Service Advisors wanted!

Angard Staffing is the dedicated provider of Customer Service Advisors to Royal Mail’s contact centres across the UK. Due to an increase in workload volumes, we are looking for resilient candidates who have a passion for customer service to join our inclusive and friendly team on a temporary basis at our key site in Glasgow.

Job Details

• Role: Customer Service Advisor (Complaints)
• Location: CE, Glasgow Mail Centre, 20 Turner Road, Glasgow. G21 1AA
• Start Dates: 19/01/2026 (other intakes available across Feb & March 2026 - please enquire)
• Pay Rate: £12.97 per hour
• Contract: Temporary (up to 12 weeks, with potential extension)
• Hours: Around 37.5 hours per week, between the hours of 8:00am – 18:30pm Monday – Saturday (Saturday work is essential, you will get a random day off in the week)

Please note that Saturday flexibility is required.

Please note that annual leave is not permitted during the first two weeks of training - minimal annual leave after this may be authorised if it is pre-booked however cannot be guaranteed.

Key Responsibilities

• Provide first-time solutions for customers via telephone and email.
• Handle consecutive phone calls and manage complaints effectively.
• Deliver excellent quality of service within agreed handling time.

Desirable Qualities

• Proven record in a fast-paced customer service environment.
• Quick, accurate typist with high attention to detail.
• Ability to handle difficult complaints professionally and with resilience.
• Excellent telephone manner and telephony experience.
• Proficient in email, spreadsheet, and word processing software.
• Creative problem solver with a focus on resolution.
• Accurate and consistent data input.

Required Skills/Experience

• Passion for delivering great customer experiences.
• Confidence in taking consecutive phone calls and handling complaints.
• Ability to prioritize and manage workloads.
• Flexible and adaptable to changing customer demands.
• Enthusiastic and responsive.
• Self-motivated, able to work independently or as part of a team.
• Ability to work under pressure and meet deadlines.
• Call centre/contact centre experience is essential. Strong transferable skills from other customer service backgrounds will be considered.
• Good level of spoken English and clear communication skills.

Work Environment

• Inclusive and friendly atmosphere.
• Supportive team culture.

If you have the resilience and passion for customer service, and meet these criteria, this could be a fantastic opportunity for you! Are you ready to join our team?