Customer Service Advisor – Children’s Care & Wellbeing Hub

Neway International Ltd; Lincoln; On-site; GBP 40,000 - 60,000; Part time

Job summary

A local authority in the UK is looking for compassionate and resilient Customer Service Advisors for the Children’s Social Care Team. You will be the first point of contact for calls reporting concerns about children, requiring professionalism and empathy. Candidates should have exceptional customer service skills and the ability to work in a fast-paced environment. This temporary role is based in Lincoln.

Qualifications

• Strong communication skills for effective customer service.
• Emotional resilience to handle challenging situations.
• Flexibility to adapt in a fast-paced environment.

Responsibilities

• Receive and respond to calls from the public and professionals.
• Gather detailed, accurate information using professional curiosity.
• Record and present information clearly.

Skills

Exceptional customer service

Strong written skills

Emotional resilience

Proficiency in Microsoft Office

Ability to build rapport

Job description

Customer Service Advisor – Children’s Care & Wellbeing Hub
Location: Lancaster House, Lincoln, LN1 1YL Contract Type: Temporary (12 weeks) Hours: 37 per week | Mon–Fri, between 8am–6pm Start Date: 17 November 2025

About the Role

Lincolnshire County Council is seeking two compassionate and resilient Customer Service Advisors to join the Children’s Social Care Team within the Care & Wellbeing Hub. You’ll be the first point of contact for calls reporting concerns about children—handling sensitive information with professionalism, empathy, and clarity.

Key Responsibilities

• Receive and respond to calls from the public and professionals (e.g. police, nurses, teachers)
• Use professional curiosity to gather detailed, accurate information
• Record and present information clearly within a structured framework
• Liaise with Children’s Social Care to support timely decision-making
• Maintain confidentiality and emotional resilience in challenging situations

What You’ll Need

• Exceptional customer service and communication skills
• Ability to build rapport and extract key details over the phone
• Strong written skills for accurate, concise documentation
• Emotional resilience and a compassionate approach
• Proficiency in Microsoft Office and Windows systems
• Flexibility to work within a fast-paced, high-impact environment

Where You’ll Work

Based at Lancaster House in Lincoln City Centre, with agile working options available once fully trained.