Customer Service Advisor – Career Progression & Training

Landmark Information; West Malling; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading information services provider in West Malling is seeking a proactive Customer Service Advisor to deliver outstanding service. You will support customer queries through email and phone, ensuring high-quality interactions while working to performance targets. Ideal candidates will possess excellent communication skills and a commitment to customer satisfaction. This role offers a fixed-term contract with a variety of employee benefits, including competitive salary and generous holiday allowance.

Benefits

Competitive Salary

25 days' holiday plus bank holidays

Annual Lifestyle Allowance

Pension Scheme

Private Health Insurance

Group Income Protection Scheme

Cycle to Work and Gym Flex Schemes

Training and Career Progression

Family-Friendly Policies

Free Parking

Qualifications

• Previous experience in a customer services environment is highly desirable.
• Strong attention to detail is required.
• Ability to multi-task and work under pressure.

Responsibilities

• Provide helpdesk support via email and telephone.
• Liaise with relevant data providers for search queries.
• Ensure customer queries are dealt with in accordance with KPIs.

Skills

Excellent communication skills

Customer service experience

Attention to detail

Proactive and self-motivated

Problem-solving skills

Tools

Teams

Word

Excel

Outlook

Job description

A leading information services provider in West Malling is seeking a proactive Customer Service Advisor to deliver outstanding service. You will support customer queries through email and phone, ensuring high-quality interactions while working to performance targets. Ideal candidates will possess excellent communication skills and a commitment to customer satisfaction. This role offers a fixed-term contract with a variety of employee benefits, including competitive salary and generous holiday allowance.