Customer Service Advisor – Care & Wellbeing Hub (Adults)

Neway International Ltd; Lincoln; On-site; GBP 22,000 - 28,000; Full time

Job summary

A local service provider is seeking a Customer Service Advisor for its Care & Wellbeing Hub. The role involves handling customer enquiries, providing quality service, and requires strong communication and IT skills. Full training is provided, and there are opportunities for ongoing development in a supportive environment.

Benefits

Full induction and training

Agile working options

Qualifications

• Experience in a busy customer service or contact centre environment.
• Strong IT and typing skills—ability to type and talk simultaneously.
• Passionate about delivering high-quality customer care.

Responsibilities

• Handle telephone and email enquiries from the public and professionals.
• Provide information and triage for Adult Care and Wellbeing Services.
• Manage complex and sensitive calls with professionalism and empathy.

Skills

Excellent communication

Call control skills

Problem-solving skills

Strong IT skills

Typing skills

Job description

Neway International are seeking a Customer Service Advisor to join the Care & Wellbeing Hub (Adults) team based with Lincolnshire County Council.

Start Date: 17 November 2025, initially for a 3 month contract that is likely to be extended.

Hours per Week: 37

Working Pattern: Monday to Friday, between 8:00am and 8:00pm (flexibility required)

Job Description

The Customer Service Centre is the first point of contact for many of Lincolnshire County Council’s services, including Adult Care, Children’s Services, Highways, Registration & Celebratory Services, and Library Services. These services play a vital role in residents’ lives—from social care assessments to safeguarding referrals.

Key Responsibilities

• Handle telephone and email enquiries from the public and professionals
• Provide information, advice, and triage for Adult Care, Carer Services, and the Wellbeing Service
• Use a strength-based approach to assess needs and determine appropriate outcomes
• Manage complex, sensitive, and emotive calls with professionalism and empathy
• Accurately record information while engaging with customers

About You

• Experience in a busy customer service or contact centre environment
• Social care experience is desirable but not essential (full training provided)
• Strong IT and typing skills—ability to type and talk simultaneously
• Excellent communication, call control, and problem-solving skills
• Passionate about delivering high-quality customer care

Work Environment & Training

Based in Lincoln City Centre with agile working options (office/home blend after training)

Full induction and role-specific training provided

Supportive team environment with ongoing development opportunities