Customer Service Advisor Care & Wellbeing Hub

Brackenberry; Lincoln; On-site; GBP 40,000 - 60,000; Full time

Job summary

A staffing agency in the care sector seeks a Customer Service Advisor to serve as the initial contact for Adult Care Teams. This role involves handling sensitive inquiries from the public and professionals, utilizing excellent communication skills to provide appropriate advice. Candidates should have experience in a busy customer care environment and be flexible with working hours. Immediate availability is preferred.

Qualifications

• Experience working in a busy Customer Care or Customer Service Centre environment.
• Preferred but not essential experience in a social care setting.
• Ability to manage complex, sensitive inquiries.

Responsibilities

• Serve as the initial contact for the Adult Care Teams and services.
• Gather relevant information from clients through effective communication.
• Advise customers on accessing relevant Adult Care services.

Skills

Excellent communication skills

Customer-focused attitude

Flexibility regarding working hours

Job description

Rate of Pay

£12.76 - £16.19 per hour

Summary

The Customer Service Advisor is the first point of contact for the Adult Care Teams within the Care & Wellbeing Hub. The role involves handling a diverse range of contacts, often complex, sensitive, and emotive, from the public and professionals via telephone and email. The core purpose is to apply a strength-based approach to gather information, offer appropriate advice, and determine the most suitable outcome for the customer, supporting residents to stay safely at home and access vital services.

Responsibilities

• Serve as the initial contact for the Adult Care Teams, Lincolnshire Carer Service, and/or the Wellbeing Service.
• Deal with a diverse range of contacts via telephone and email from members of the public and professionals.
• Utilize call control, professional curiosity, and excellent communication skills to gather relevant information.
• Advise on and direct customers to information, advice, and access to the relevant Adult Care services.
• Receive and process contacts relating to reporting a safeguarding concern.
• Employ a strength-based approach to enable positive change in people's lives and determine the most appropriate outcome for the customer.

Essentials

• Experience of working within a busy Customer Care or Customer Service Centre environment.
• Experience within a social care setting is preferred but not essential.
• A passionate and customer-focused candidate. Ability to use excellent communication skills. Ability to be flexible regarding working hours.

Please note

• You should be available to work immediately or at a short notice.
• You should have the right to work in the U.K.

Disclaimer

Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer. Unless otherwise stated all of our roles are temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Important

We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. Incase the role requires an enhanced DBS, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.