Customer Service Advisor - Background Checking

Experian Group; Nottingham; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A global data and technology company is seeking a Customer Service Executive for its Nottingham office. This role involves supporting clients during their employment screening process and requires outstanding customer service skills. The position offers a hybrid work model and excellent career progression opportunities, alongside a competitive benefits package including healthcare and annual leave.

Benefits

Hybrid working model

Discretionary bonus plan

Pension and Bupa healthcare

25 days of annual leave plus bank holidays

Volunteering days

Qualifications

• Must have experience in delivering exceptional customer service.
• Previously worked in a call center or live chat is preferable.
• Enthusiastic and motivated approach required.

Responsibilities

• Support clients and candidates throughout the employment screening journey.
• Contact clients, candidates, and referees to collect necessary information.

Skills

Outstanding customer experience

Target-driven work ethic

Confidential information management

Communication skills

Live chat experience

Job description

We are recruiting for a crucial Customer Service Executive position within our Background Checking team, based in our Nottingham office. You will be part of an important team within Experian and to promote both your customer service and administration skills and starting on a career path that offers fantastic career progression and learning opportunities.

Reporting into the Team Manager, you will have excellent customer service skills, which you will utilise to support our clients and candidates throughout their employment screening journey.

You will conduct several of the component parts of the employment screening process, which will allow you to build your confidence and understanding of multiple screening methods including contacting clients, candidates and referees by telephone, email and live chat to gain required information.

About Experian

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

Experience and Skills

• Experience delivering an outstanding customer experience
• Experience working in a target environment
• Enthusiastic and motivated
• Manage confidential information
• Stay up to date with industry trends
• Preferable previous call center/live chat experience

Additional Information

Our uniqueness is that we truly celebrate yours.

Benefits package includes:

• Hybrid working - Nottingham 2 days per week
• Great compensation package and discretionary bonus plan
• Core benefits include pension, Bupa healthcare, Sharesave scheme and more
• 25 days annual leave with 8 bank holidays and 3 volunteering days. You can purchase additional annual leave.

Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and affirmative action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

This is a hybrid remote/in-office role.

Find out what it's like to work for Experian by clicking here