Customer Service Advisor Aviation

Reed; City Of London; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A leading aviation service provider in London is seeking a Customer Service Executive for its Operations Team. The role involves coordinating flight setups, communicating with clients, and providing excellent customer service. Ideal candidates will have a degree in Aviation Management or a related field, alongside strong coordination and communication skills. This opportunity offers ongoing training and a 4-on/4-off shift pattern after initial probation.

Benefits

Full training and onboarding support

Career progression opportunities

Exciting shift pattern

Qualifications

• Degree in Aviation Management or related field preferred.
• Strong understanding of aviation operations and customer service.
• Excellent communication and coordination skills.

Responsibilities

• Gain a deep understanding of client needs and coordinate flight setups.
• Communicate flight schedules and updates to clients.
• Liaise with customers to gather documents for permits.
• Monitor live and ferry flights, keeping clients informed.
• Provide timely cargo delivery to departure airports.

Skills

Communication

Coordination

Customer Service

Multitasking

Education

Degree in Aviation Management

Job description

Customer Service Executive – Aviation OperationsShift Pattern:4 days on / 4 days off (after 12-week training & probation)Full Training Provided

Are you passionate about aviation and ready to launch your career in a fast-paced, customer-focused environment? We’re recruiting for aCustomer Service Executiveto join a dynamicOperations Teamsupporting flight coordination and client communications.

This is a fantastic opportunity for someone with a degree inAviation Managementor a related field, who thrives in a high-energy setting and is eager to grow within the aviation sector.

What You’ll Be Doing:

• Gain a deep understanding of client needs and coordinate flight setups
• Communicate flight schedules and updates to clients
• Liaise with customers to gather documents for permits (e.g., AWB copies)
• Monitor live and ferry flights, keeping clients informed
• Escalate key issues to the commercial team when needed
• Provide AWB stock and ramp handler details
• Clarify cargo handling responsibilities and ULD arrangements
• Ensure timely cargo delivery to departure airports
• Conduct flight watch and notify clients of de-icing events
• Track ULD returns and request AWB reconciliation
• Perform other related operational tasks as required

What We’re Looking For:

• A degree inAviation Managementor related field (desirable)
• Strong understanding of aviation operations and customer service
• Excellent communication and coordination skills
• Ability to follow SOPs and work collaboratively
• Proactive, detail-oriented, and able to multitask
• Comfortable working in a shift-based environment

Why Apply?

• Full trainingand onboarding support
• Career progressionwithin a respected aviation brand
• Exciting4-on / 4-offshift pattern after probation
• Be part of a passionate, aviation-loving team!

Ready to take off?Apply now or reach out for more details