Customer Service Advisor - Apprentice

EVO Group; East Midlands; On-site; GBP 20,000 - 28,000; Full time

Job summary

A leading business supplies provider in the UK is looking for a Customer Service Advisor to join their dynamic team. The role involves being the first point of contact for customers, delivering exceptional service, and resolving queries efficiently. Candidates should have prior experience in customer service and possess excellent communication and problem-solving skills. This is a full-time, permanent position that offers opportunities for growth and development within the company.

Qualifications

• Previous experience in customer service or support roles.
• Ability to thrive in a busy environment.

Responsibilities

• Provide professional, empathetic support via phone and email.
• Resolve customer queries promptly, escalating when necessary.
• Collaborate with internal teams to ensure seamless service delivery.
• Stay informed about product updates and promotions.
• Champion the customer experience at every touchpoint.

Skills

Excellent communication skills

Problem-solving skills

Job description

Company : Banner Business Solutions Ltd (part of EVO)

Contract Type : Permanent, Full-time

EVO Group is one of the UKs leading providers of business supplies and services, trusted by thousands of organisations nationwide. We pride ourselves on delivering sustainable solutions, reducing waste, and creating positive impacts for our customers, communities, and the environment. Our values centre on integrity, collaboration, and customer excellence, making EVO a great place to grow your career.

The Role

Join our dynamic team as a Customer Service Advisor, where youll be the first point of contact for our customers. Your mission is to deliver exceptional service, resolve queries efficiently, and ensure every interaction reflects our commitment to excellence.

Key Responsibilities

• Provide professional, empathetic support via phone and email.
• Resolve customer queries promptly, escalating when necessary.
• Collaborate with internal teams to ensure seamless service delivery.
• Stay informed about product updates and promotions.
• Champion the customer experience at every touchpoint.

What Were Looking For

• Previous experience in customer service or support roles.
• Excellent communication and problem-solving skills.

Ability to thrive ...