Customer Service Advisor – Advisor Services

Vitality; Bournemouth; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A dynamic insurance company based in Bournemouth is seeking a Customer Service Advisor to support business partners in a hybrid working environment. The role involves handling inbound calls and emails, providing administrative support and maintaining professional communication. Ideal candidates will be organized and possess strong teamwork and communication skills. Competitive salary plus bonuses and benefits included.

Benefits

Half-price gym membership

Discounts on fitness devices

Free healthy breakfast

Qualifications

• Experience in customer service is beneficial but not required.
• Must be organized and professional.
• Ability to communicate effectively in a business environment.

Responsibilities

• Act as the first point of contact for business partners.
• Handle inbound calls and emails professionally.
• Support brokers and organizations with admin and queries.

Skills

Teamwork

Communication

Customer Service Experience

Organized

Computer Literate

Job description

Customer Service Advisor – Advisor Services

Salary : £22,900 + Bonus + Benefits

Location : Bournemouth (hybrid working)

Shift Pattern : Monday to Friday : 9am-6pm (no weekends)

Hi! We’re Vitality and we do insurance differently. We reward our members for making good lifestyle choices – and we reward our team, too.

That’s why, as a Customer Service Advisor (Advisor Services), you’ll enjoy some fantastic perks, from half-price gym membership to discounts on fitness devices, to a free healthy breakfast! Because when you thrive, so does our business.

A little bit about what you’ll do

As a Customer Service Advisor in the Advisor Services team, you’ll be the first point of contact for our business partners. We work with a wide range of brokers and organisations, and you’ll be there to support them with admin, queries, and questions. Every day, you’ll pick up inbound calls and follow up via email. Your role will be varied, but includes taking inbound calls and communicating via email, with a strong focus on interacting in a professional yet personable manner in a business-to-business environment.

Life moves fast in this team, so you’ll need to be up to speed. To thrive, you need to be organised, computer‑literate and 100% professional. Customer Service experience is helpful, but it’s not essential. More important are teamwork, communication, and a gift for connecting with people.

What’s it like at Vitality?

We’re out to make the world a healthier place, and your call could be the start of this change. That’s an unbeatable feeling.

If you like a fun, buzzy environment – and a bonus for great performance – you’ll love life at Vitality.