Customer Service Advisor (8AM-5PM)

ACS Staffing Solutions; Northampton; On-site; GBP 10,000 - 40,000; Part time

Job summary

A logistics staffing partner in Northampton is looking for a Customer Service Advisor to excel in customer interactions and assist with delivery queries. The ideal candidate will have exceptional communication skills and a passion for customer service. This is an office-based role, offering an hourly rate of £12.21 with potential for permanence after a successful temporary period.

Qualifications

• Passion for providing excellent customer service.
• Ability to communicate effectively both written and verbally.

Responsibilities

• Handle inbound customer calls regarding delivery queries.
• Communicate with delivery drivers to schedule and confirm drops.
• Book deliveries with customers.
• Compose emails to customers.
• Update and maintain customer database.

Skills

Exceptional customer service skills

Exceptional communication skills

MS Office - Word and Email

Job description

Customer Service Advisor

Northampton (NN5)

Monday - Friday 1 weekend day every 2 weekends (day given back in the week)

Office based position

8am-5pm or 9am-6pm or 11am-8pm

Hourly rate - £12.21ph

Temporary ongoing with the potential to become permanent after 12 successful weeks

We are proud to be partnering with an exceptional logistics provider who are currently seeking service driven individuals to join their team. Are you a passionate Customer Service Advisor individual who thrives on going the extra mile for their customer, or someone who thoroughly enjoys speaking to customers and seeing a problem resolved? If so, then we would love to hear from you.

Duties

• Inbound customer calls relating to queries around the delivery of their goods
• Speaking with delivery drivers, scheduling their next drop and or confirming arrival at a customers location
• Booking in deliveries with customers
• Writing emails to customers
• Updating and maintaining the database with address details, or updates on the query

The Candidate

• Exceptional customer service skills
• Exceptional communication skills both written and verbal
• MS Office - Word and Email
• Happy to be on the phone

If you are interested in this Customer Service Advisor role, please apply now