Customer Service Advisor - 6 Month Fixed Term Contract

DPD UK; Bristol; On-site; GBP 25,000; Full time

Job summary

A leading UK delivery company is looking for a Customer Services Advisor in Bristol. This role involves assisting customers with delivery queries, resolving issues, and promoting services. The ideal candidate should have significant experience in customer service, strong communication skills, and the ability to problem-solve effectively. Join a team committed to delivering excellent service while enjoying competitive benefits and career development opportunities.

Benefits

Holiday trading

Enhanced maternity and paternity package

Free life assurance

Free onsite car parking

Health kiosks

Discounted shopping

Milestone days off

Free eye tests

Qualifications

• Proven experience in a fast-paced customer service environment.
• Polite and professional communication with customers.
• Demonstrated ability to exceed customer expectations.

Responsibilities

• Answer queries related to delivery status and provide Proof of Delivery.
• Investigate missing parcels and resolve delivery disputes.
• Promote company products and services to customers.

Skills

Customer service experience

Strong communication skills

Problem-solving skills

Administration skills

Self-motivation

Tools

Microsoft Office

Job description

Company Description

• Contract: 6 Month Fixed Term Contract - 37.5 hours per week
• Salary: Circa £24,400 per annum
• Location: DPD Bristol, Oakwood Drive, Emerson Green, BS16 7LR
• Days of Work: Monday - Friday
• Hours of Work: 09:00 - 17:30

Join us on our journey as we aim to be the UK’s most sustainable delivery company, whilst ensuring our customers continue to receive a world class service. You will be in a busy and fast paced business, with a turnover of over £2 billion, that can offer you great benefits and plenty of opportunities to progress your career.

DPD are passionate about creating an environment that is open, ethical, inclusive and socially responsible. Along with job security, the tools to do the job and a competitive salary, you’ll receive fantastic benefits starting on day one, including never working on your birthday ever again!!!

DPD is a Valuable 500 company and a Disability Confident Employer.

Job Description

Our Site Manager is looking to recruit an experienced and reliable Customer Services Advisor, to strengthen our dedicated and friendly customer services team who put our customers at the heart of everything they do.

In this role you will be helping both internal and external customers in relation to the collection or delivery of their parcel. You will work closely with our Drivers, Shift Managers and Operations Managers to identify issues, proactively problem solve and take accountability and ownership for resolving these issues.

Key Responsibilities

• Answer any queries with relation to a delivery status, and supplying Proof of Delivery (POD)
• Carrying out thorough investigations for missing parcels and resolving delivery disputes
• Promoting company products and services to new and existing customers

Qualifications

• Proven and demonstrable experience of working in a fast paced customer service environment
• Strong communication skills with a confident telephone manner and the ability to build a quick rapport with the customer
• Polite and professional at all times and willingness to go the ‘extra mile’ to exceed customer expectations.
• Excellent administration skills with the ability to use Microsoft Office programmes
• Demonstrated high levels of self‑motivation and initiative to effectively problem solve.
• Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Hard Work and Accountability.

About our benefits

• Holiday trading
• Enhanced maternity and paternity package
• Free life assurance of 4 x salary on joining the pension scheme
• Free onsite car parking for all employees
• Health Kiosks visiting every location
• Discounted shopping from 100’s of retailers including up to 5% off supermarket shopping
• Milestone Days off to celebrate with your family and friends
• For employees who regularly use a screen as part of their job we offer free eye tests and support with the cost of glasses

Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities.

If you identify with our aims and values and can help us deliver our customers' promises, then this is the job for you! Apply today.