Customer Service Advisor (6 Month Contract)

Michael Page (UK); Wilmslow; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading recruitment company in the UK seeks a Customer Service Advisor for a 6-month contract. The role involves responding to customer inquiries and resolving issues while maintaining accurate records. The ideal candidate has previous customer service experience, strong communication skills, and proficiency in customer service tools. Immediate start, free on-site parking, and potential for future opportunities are offered.

Benefits

Free on-site parking

Professional work environment

Qualifications

• Previous experience in a customer service role, ideally within the retail industry.
• Strong problem-solving abilities and a customer-focused mindset.
• The ability to work effectively in a team-oriented environment.

Responsibilities

• Respond to customer inquiries via phone, email, and live chat.
• Resolve customer issues efficiently, ensuring satisfaction.
• Provide product information to assist customers.

Skills

Excellent communication skills

Problem-solving abilities

Proficiency in customer service software

Team-oriented

Job description

• 6 month contract offering immediate start
• A chance to work for a leading business

About Our Client

This opportunity is with a small-sized retail company known for its innovative approach and commitment to providing high-quality products to its customers. The organisation values efficiency and customer satisfaction, making it a rewarding place to work for those passionate about customer service.

Job Description

• Respond to customer inquiries via phone, email, and live chat in a professional manner.
• Resolve customer issues efficiently, ensuring satisfaction and loyalty.
• Maintain accurate records of customer interactions and transactions.
• Provide product information and guidance to assist customers in making informed decisions.
• Collaborate with internal teams to address and resolve customer concerns promptly.
• Identify and elevate complex issues to the appropriate department for resolution.
• Contribute to the improvement of customer service processes by sharing feedback and suggestions.
• Adhere to company policies and procedures to ensure consistency in service delivery.

The Successful Applicant

A successful Customer Service Advisor should have:

• Previous experience in a customer service role, ideally within the retail industry.
• Excellent communication skills, both written and verbal.
• Strong problem-solving abilities and a customer-focused mindset.
• Proficiency in using customer service software or tools.
• The ability to work effectively in a team-oriented environment.
• A proactive and adaptable approach to handling a variety of customer queries.

What's on Offer

• Immediate start.
• Free on-site parking.
• A temporary 6-month contract with opportunities to gain valuable experience in the retail industry.
• Supportive and professional work environment.
• Potential for future opportunities within the company based on performance.