Customer Service Advisor-4 on 4 off shift

BSH Home Appliances Ltd; Little Oakley; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading home appliances manufacturer in Little Oakley is looking for a customer service representative to assist with bookings, warranties, and advice. Ideal candidates will have strong telephone communication skills and a customer-focused approach. Benefits include a bonus scheme, life assurance, and training opportunities, ensuring you have a rewarding career path. The role requires commitment to quality and customer satisfaction.

Benefits

Real Living Wage Employer

Bonus Scheme

Life Assurance

Enhanced Holiday Entitlement

Contributory Pension Scheme

Salary Sacrifice EV scheme

Employee Discount

Training and Development Opportunities

Qualifications

• Experience in customer service required.
• Ability to work under pressure and demonstrate resilience.
• Accuracy and empathy are crucial.

Responsibilities

• Booking engineer visits and providing troubleshooting assistance.
• Handling telephone calls promptly and efficiently.
• Adhering to GDPR legislation and ensuring confidentiality.
• Maintaining professional relationships with stakeholders.

Skills

Customer service background

Strong telephone communication skills

Problem solving skills

Computer literacy

Flexibility

Professional attitude

Job description

Total weekly hours: 37.5

You will work a 4-on/4-off shift pattern (Monday to Sunday).

Responsibilities

• Booking engineer visits, providing and assisting with troubleshooting and ongoing maintenance of an appliance
• Registering appliance warranties; offering extended warranties
• Identifying and ordering spare parts and accessories
• Providing pre-purchase advice and replacement appliances.

You will ensure that telephone calls are handled promptly, efficiently and meet our call and quality targets. You will also adhere to GDPR legislation and ensure full confidentiality at all times.

A customer service background is required; you will also need to have strong telephone communication skills, be customer focused and able to demonstrate empathy.

Accuracy, flexibility and the ability to problem solve will be necessary in this role.

The ability to work as an individual whilst contributing to the overall success of the team is paramount.

You will also need to be computer literate, able to work under pressure, and show resilience.

Strong communication skills and you will maintain a professional attitude, building and maintaining relationships with internal and external stakeholders.

Start at BSH Home Appliances Group if you believe in delivering quality: As a leading manufacturer of home appliances and solutions, we can rely on people in our production sites who do their best. With our global brands Bosch, Siemens, Gaggenau and Neff as well as our local brands, we fully trust in their excellent work. In return, they know we will give them the chance to extend their skills and grow. Join us now and give your career a home.

Benefits

• Real Living Wage Employer.
• Bonus Scheme.
• Life Assurance.
• Enhanced Holiday Entitlement.
• Contributory Pension Scheme.
• Salary Sacrifice EV scheme.
• Employee Discount and Access to BSH Reward website.
• Training and Development Opportunities.