Customer Service Advisor – 25 hpw

South Tyneside Council; South Shields; Hybrid; GBP 29,000; Part time

Job summary

A local government organization in South Shields is seeking a part-time Customer Service Advisor. You will provide excellent customer service as the first point of contact, assisting with enquiries and service requests effectively. The role allows for hybrid working and requires strong customer service skills. The position offers an annual salary of £28,598 pro rata.

Benefits

Excellent benefits package

Qualifications

• Excellent customer service skills.
• Ability to resolve enquiries effectively.
• Experience dealing with customer requests.

Responsibilities

• Provide efficient customer service as the first point of contact.
• Deliver high-quality assistance to customers.
• Handle requests for service effectively.

Job description

Customer Service Advisor – 25 hpw

(Town Hall, South Shields)

£28,598 pa pro rata

Hours of Work

Monday to Friday, 8.00 am – 1.00 pm

Responsibilities

You will provide an excellent customer focused service by delivering consistently high quality assistance to our customers by answering and resolving their enquiries as the first point of contact, and dealing with their requests for service efficiently and effectively.

This role is based within our Housing Contact Centre at the Town Hall, South Shields. Hybrid working is available.

Contact

For an informal discussion about this post, please contact Lynsey Robertson, Housing Customer Service Manager on [phone].

This is a re‑advertised post, previous applicants need not apply.

Benefits

We offer an excellent benefits package and further information is available here: www.southtyneside.gov.uk/workinghere

Visa Sponsorship

We do not currently offer skilled worker visa sponsorship.

Privacy Notice

To view our Privacy Notice please visit: https://southtyneside.gov.uk/article/2780/Privacy-notice-for-job-applicants

Application Communication

Please note that if you apply for this role, all communication regarding your application will be sent to the email address that you have registered with North East Jobs, please ensure you check your junk mail.

Closing Date

Closing date: Noon, Thursday 4 December 2025.