Customer Service Advisor - 20 hours P/T

iQ Student Accommodation; Bristol; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading provider of student accommodation in Bristol is seeking a Customer Service Advisor to ensure students feel at home. Responsibilities include showing prospective students around, managing parcels, logging maintenance requests, and organizing social events. The ideal candidate is a team player with great communication skills and some customer service experience. Join a diverse and supportive environment that values your future career.

Qualifications

• Positive attitude and ability to work in a team.
• Experience dealing with customers in various settings.
• Ability to handle customer complaints sensitively.

Responsibilities

• Show prospective students around the site.
• Manage parcels and post.
• Log maintenance requests and ensure health and safety compliance.
• Organize social events for students.

Skills

Great communication skills

Team player mindset

Customer service experience

Job description

Our Customer Service Advisors make sure the students who stay with us always feel at home. Whilst no two days are ever the same at iQ, this role includes showing prospective students and their families around the site, parcel / post management, logging maintenance requests and making sure our sites are fully health and safety compliant. You will be involved in organising social events and you will need to handle any customer complaints sensitively and ensure any rent arrears are dealt with quickly and proactively. You'll be part of an iQ family that will always have your back!

First and foremost, we're looking for a positive, team player who thrives in a 'get-stuff-done' kind of environment. You won't mind rolling your sleeves up, you will come up with new ideas for our students and you'll have great communications skills. Ideally you will have had some customer service experience, but that could be in a bar, hotel, gym, shop or anywhere dealing with customers; however, we're much more interested in your people skills, personality and potential.

iQ is one of the UK's biggest providers of student accommodation, committed to giving our 34,000 students in 85 sites across 29 UK cities their best year yet. Working at iQ is so much more than a job, it's the chance to carve out your future and build a career in a truly diverse and fun environment.