Customer Service Advisor 18.5 hours 2

Merthyr Valleys Homes; Wales; Hybrid; GBP 13,000 - 14,000; Part time

Job summary

A community housing provider in Wales is looking for a dedicated Customer Service Advisor. In this part-time role, you will handle tenant queries, manage bookings and payments, and contribute to service improvements. A strong background in customer service and excellent communication skills are essential. The position includes a hybrid work model following training and requires a commitment to high-quality service delivery. Interested applicants should apply on the company's website before January 9, 2024.

Qualifications

• We require a wealth of customer service experience and excellent communication skills.
• Experience in a similar role is essential.
• Ability to handle complex enquiries and proactive service improvement.

Responsibilities

• Taking queries directly over the phone from tenants.
• Booking repairs and managing rent-related matters.
• Delivering a service tailored to the individual needs of tenants.

Skills

Customer service experience

Excellent communication skills

Problem-solving skills

Job description

Job Details

Customer Service Advisor

Location: Merthyr Tydfil – Some Hybrid

Salary: £13,114.36 to £13,862.61 (Appointment at the bottom of the band)

Contract Type: Fixed term until June 2027

Hours of work: 2 Part time roles 18.5 hours each

Shift Pattern

We are looking for one person to cover shift pattern one and one for shift pattern 2.

Pattern 1
Monday Tuesday Wednesday
9:30 to 14.30 09:30 to 14.25 09:30 to 14.30

Pattern 2
Monday Thursday Friday
9:30 to 14.30 09:30 to 14.25 9:30 to 14.30

A majority of this will be working at the office with some home working once completed training.

About the Role

Are you someone who has a genuine passion for customer service? If so, we would love you to come and join our amazing mutual!

Responsibilities

On a daily basis, you’ll be taking queries directly over the phone from our tenants, ranging from booking repairs, talking through rent and taking rent payments as well as dealing with housing related matters.

You’ll need to have a wealth of customer service experience and a very good understanding of customer service and what makes a great service. We are looking for great communicators to deliver information in a clear way that our tenants can understand. You’ll deliver a service to meet the individual needs of all tenants and visitors and wherever possible resolving enquiries at first point of contact, whether by telephone or via e‑mail.

You’ll need to be proactive with the ability to forward plan and have excellent problem‑solving skills to deal with complex issues. You want to contribute positively to the team and commit to delivering excellent service provision. You’ll need to be someone who can demonstrate experience of promoting and helping to deliver continuous service improvement.

Qualifications

We require a wealth of customer service experience and excellent communication skills. Experience in a similar role, ability to handle complex enquiries, and a proactive approach to service improvement are essential.

How to Apply

To apply for this role, head over to our website to complete a short application and upload a CV.

Closing Date

Closing date for applications is Friday 9th January 2024 at 14:00pm. Please note, should we receive adequate applications for this role, we will look to close earlier than the closing date.