Customer Service Advisor - 12 Months Fixed Term Contract

TrustFord; Brighton; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading automotive service provider in Brighton is seeking a Customer Service Advisor to join their team on a 12-month fixed-term contract. The ideal candidate will have excellent communication abilities and a background in customer service. Responsibilities include managing customer inquiries and ensuring exceptional service delivery. Benefits include a comprehensive training program, 33 days of holiday, and performance-related bonuses.

Benefits

Performance-related bonus

33 days annual leave

Pension Scheme & Life Assurance

Discount on Service, Bodyshop and Parts

Cycle to work purchase scheme

Qualifications

• Ability to work to deadlines and handle sensitive information.
• Experience in a selling/customer service environment.
• Demonstrate drive, commitment, and enthusiasm.

Responsibilities

• Handle customer inquiries and provide exceptional service.
• Work within deadlines in a fast-paced environment.
• Support team objectives and contribute to customer satisfaction.

Skills

Excellent communication skills

Customer focused

Organisational skills

Team player

Experience as a Service Advisor

Job description

About Us

We enjoy working together and can always rely on each other’s support. We like the people we work with and respect how good they are at their jobs. We’re all part of a big network with lots of opportunity, but each location also has its own thriving family, built on co‑operation and openness. You’ll be part of a great team who will always support you, and make sure you feel fully informed about the direction of the business and your role in it.

Role Overview

We are looking for a Customer Service Advisor who has the ability to work to deadlines and handle sensitive and confidential information. You'll have excellent communication skills and experience in a selling/customer service environment. In addition to a strong people background we are looking for applicants who can demonstrate drive, commitment and enthusiasm along with willingness to contribute to your team and more importantly your customers. This is a 12‑Months Fixed Term Contract Position.

Training & Development

Join our friendly local team, and you’ll soon discover that we invest both in our business and in you. From a comprehensive training and development programme (including a week at our residential induction academy) to a performance‑related bonus, 33 days’ holiday, and other great benefits we give you the rewards you deserve.

For your first 5 days in the business, you’ll be attending our fantastic residential induction academy at a lovely hotel in the heart of the Northampton countryside.

Key Attributes

• Team player
• Customer focused
• Great organisational skills
• Drive the standard in customer care
• Experience as a Service Advisor
• Experience with manufacturer warranty

Benefits

• Industry leading package
• 33 days annual leave (including bank holidays) in addition to an annual leave purchase & sale scheme
• Bonus payments based upon your performance
• Pension Scheme & Life Assurance
• Ford Privilege vehicle purchase scheme
• Discount on Service, Bodyshop and Parts
• 1 day each year to volunteer for a charity of your choice
• Cycle to work purchase scheme
• Access to Perks at Work discount website

How to Apply

Please give specific detail of your experience, skills and previous responsibilities that you believe would be relevant to the role you are applying for. We blind recruit, so our Recruiting Managers will not see your personal details or your CV until you have been selected to attend an interview. Our application form is your opportunity to detail all of your experience as you would on your CV.

Diversity & Inclusion

Our PPA is what makes TrustFord. Our Network Groups support us in allowing every colleague to respect and care for one another no matter what… be it your race, ability, gender, or who you love. This helps us to develop inclusive and diverse teams, truly representative of the communities that we operate in. We welcome applications from everyone. We work with our colleague network Groups – including our Race, LGBTQ+, Disability and Gender Networks – to increase the number of applications we receive from different backgrounds.

Adjustments & Accessibility

To request any adjustments, please ask this during the application stage or contact the Recruitment Team.

Flexible Working

We discuss flexible working requests throughout the application or employment. Although it may not be suitable for every role, we will try and be supportive where we can.

Equal Opportunities

TrustFord is an equal opportunities employer and does not discriminate on any grounds other than ability to carry out the job role.

Background Check

All offers of employment are subject to a background check.

Recruiting Process

We advertise our vacancies to attract candidates and not agency suppliers. If we need agency assistance then we will contact agencies from our Preferred Supplier List. Any speculative CVs we receive will not be accepted as an introduction.