Customer Service Advisor 12 MonthFTC

Frontpage; Wolverhampton; On-site; GBP 10,000 - 40,000; Part time

Job summary

A well-known beverage supplier in Wolverhampton is seeking a Customer Service Advisor for a 12-month part-time role. You will be responsible for delivering high-quality customer support and managing communications efficiently through calls, chats, and emails. Ideal candidates will have strong communication skills, a team-oriented mindset, and a passion for customer service. The role offers competitive salary and benefits, including flexible hours and a supportive work environment.

Benefits

Product allowance for beverages

Company bonus scheme

Life Assurance

Access to 24/7 GP services

Company pension contribution

Generous holiday including bank holidays

High street discounts

Qualifications

• Recent call centre experience or customer facing environment would be advantageous.
• Strong communication skills with a sympathetic telephone manner.
• Passionate about providing high-quality customer focused services.

Responsibilities

• Deliver exceptional customer support service, maintaining a friendly manner.
• Communicate with customers through various channels effectively.
• Promote online digital applications to customers.

Skills

Sales Experience

Time Management

Customer Service

Excellent administration and IT skills

Job description

Job Title: Customer Service Advisor

Location: Wolverhampton

Job Length: 12 Month FTC Part Time

Monday & Thursday - 10am - 2pm and Friday 10am - 3pm

Competitive Salary with extensive benefits:

• Product allowance alcoholic & non alcoholic choices


• Company bonus scheme


• Life Assurance


• Access to 24 / 7 GP services


• Company pension contribution


• Generous holiday (inc bank holidays & trading)


• Access to a range of high street discounts

Carlsberg Britvic is the largest multi-beverage supplier in the UK and is home to some of the most iconic and popular beers & soft drinks including Carlsberg Danish Pilsner 1664 Poretti and Brooklyn to ale favourites such as Hobgoblin and Wainwright. For soft drinks Carlsberg Britvics brands include J2O Robinsons Tango and London Essence along with the licence rights to the Pepsi portfolio in the UK including Pepsi MAX 7UP Lipton Ice Tea and Rockstar Energy.

With a strong national footprint the Carlsberg Britvic business includes 6 production facilities and 16 logistics depots servicing customers up and down the UK. As these two historical businesses have come together the one common goal remains and that is ensuring our people succeed.

If you are interested in joining our journey we are now recruiting for a Customer Service Advisor . Reporting to the Customer Service Team Leader this role will play a key part of our success journey and you will have the opportunity to be involved in the following :

Role Responsibilities

• Deliver an exceptional customer support service to Carlsberg Britvic always maintaining a friendly manner


• Communicate with customers through inbound / outbound calls chats and emails


• Follow company procedure on customer responses


• Promote on-line digital applications to customers


• Managing multiple customer situations effectively ensuring the timely and accurate recording of information through online service portals

Experience and Key Attributes

• Recent call centre experience or customer facing environment would be desirable but not essential


• Someone who is a self-starter and can really hit the ground running


• Working well within a team but can also manage their own time and workload


• Able to quickly identify problems think flexibly and resolve issues


• Strong communication skills a sympathetic telephone manner


• Passionate about providing high quality customer focused services


• Excellent administration IT and organisational skills with good experience of using MS office software

This is an exciting time to join our newly formed business with their incredible individual historys innovation of products and some of the UKs most iconic brands Carlsberg Britvic strives to deliver the best service to our customers and consumers. We aim to make a difference bringing together two diverse companies our global reach enables opportunity growth and a chance to work with some fantastic people.

Interested in finding out more Apply today and a member of the recruitment team will be in touch!

Application Process

We read applications continuously and vacancies may be filled anytime so please apply as early as possible.

Key Skills

• Sales Experience


• Time Management


• Order Management System


• Customer Service


• Dealership Experience


• GM Vehicles


• Retail Sales


• Tire Service


• Automotive Repair


• OSHA


• Service Writing


• Automotive Service

Employment Type: Full-Time

Experience: years

Vacancy: 1