Customer Service Advisor - 12 Month FTC

Yorkshire Building Society; West Carr; On-site; GBP 24,000 - 28,000; Full time

Job summary

A leading building society in the UK is seeking a Customer Service Advisor for a 12-month fixed-term contract. The role involves supporting members in accessing the right products and services, building strong relationships, and providing exceptional customer service. Ideal candidates should demonstrate adaptability, strong empathy, and excellent communication skills. This position offers great benefits and the potential for permanent employment.

Benefits

25 days holiday plus Bank Holidays

On-target bonus up to 15%

Up to 11% pension contribution

Private medical insurance

Discounts through self-service benefits portal

Qualifications

• Demonstrating exceptional adaptability and thriving in dynamic environments.
• Understanding the importance of celebrating diverse skills and experiences.
• Display strong empathy to foster collaboration.

Responsibilities

• Support members in finding appropriate products and services.
• Facilitate conversations through various channels.
• Provide excellent customer service without sales targets.

Skills

Exceptional relationship management skills

Strong empathy

Adaptability

Digital literacy

Growth mindset

Strong communication skills

Job description

Customer Service Advisor - 12 Month FTC

Company: Yorkshire Building Society

Location: United Kingdom

Type: Permanent

Part time

Salary: Competitive

If you’re great with people, a Customer Service career in our Branch Network could be a great choice for you. As one of the biggest and most important teams at YBS, our Branch Network makes a huge impact on the success of our business. We always look for ways to give the best customer experience, make things more efficient and try new things. And because we’re right at the beginning of an exciting digital journey, our future has never looked more exciting – and neither has yours.

About the Role

As a Customer Service Advisor you’ll:

• Get to know our members and support them in finding the right products and services that can provide Real Help With Real Life – whether that’s saving for a gap year trip, buying a first home, or anything in between.
• Facilitate great conversations confidently through the channel of choice, supporting our members in branch, over the phone and with the operation of their accounts online.
• Forget sales targets, and enjoy the freedom to do what’s right.

Here at YBS no two branches are the same, they each have their own characteristics and qualities that make working there so special. Here is what the hiring manager had to say about the Hull Branch:

"The Hull branch of YBS is situated right in the centre of the city. It benefits from fantastic transport links via the train and bus stations as well as local access to the A63/M62, meaning this is a fantastic opportunity for commuters and locals alike. The branch is extremely popular with our members served by a team who excel in providing an exceptional customer service with great passion and commitment. A perfect branch to start your YBS journey."

About You

Being part of the team isn’t about being a whizz in financial services, or about having lots of customer service experience. Instead, it’s about:

• Challenging yourself to go the extra mile for your colleagues and our members, to help us grow and achieve our business objectives.
• Demonstrating exceptional adaptability, thriving in dynamic environments, and embracing change with a positive attitude.
• Understanding why it’s important to celebrate different people with different skills, experiences, and opinions.
• Displaying strong empathy, understanding and addressing the needs and feelings of others to foster a supportive and collaborative work environment.
• Exceptional relationship management skills, capable of building and maintaining strong, positive connections with our members and colleagues alike.
• Demonstrating a growth‑mindset and making the most of the training and development we offer.
• Displaying strong digital literacy skills by using various digital tools and technologies to enhance productivity and efficiency.
• Having the ambition to become a leading expert on our products and services.
• Being dedicated to continuous self‑development to stay future‑ready.

Initially this is a 12‑month fixed‑term contract with the potential to become permanent depending on the business needs.

About Us

At YBS we don’t have shareholders, we have members. We care about people and that includes you. So here, you’ll be respected for who you are, you’ll be able to bring your whole self to work, and you’ll have everything you need to build a long and rewarding career.

• Flexibility: We offer a range of flexible working options without unsocial hours, which can help you find a healthy work‑life balance. Whether it’s finishing early for an appointment or fitting your studies and hobbies around your working hours, we can help make it work for you. We’re happy to talk flexible working and you can reach out to us anytime during the recruitment process to discuss this.
• Development: We want you to feel challenged here. Whatever your ambitions, we’re committed to helping you develop your skills and move ahead in your career journey. From day one, we’ll set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly.
• Inclusivity: We’re passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If you’ll go the extra mile to help our members, you’ll fit right in and feel you belong here.

About our Benefits

We offer lots of fantastic rewards that you can make the most of in and out of work, including:

• Holiday: You’ll get 25 days plus Bank Holidays, as well as the option to buy up to a further 5 days.
• Bonus: At YBS we work collaboratively and share in our success together, so when we reach our goals we’re all rewarded with an on‑target bonus of 7% of eligible pay (with the opportunity to earn up to a maximum 15%).
• Pension: We know how important it is to save towards the future, that’s why we’ll contribute up to 11% into your YBS pension.
• Healthcare: Health and wellbeing are an important part of life at YBS. When you join us you’ll have access to a range of health benefits to suit your life including private medical insurance, dental and healthcare plans.
• My Benefits: When you join YBS you’ll have access to our self‑service benefits portal, where you can access a range of retail, hospitality and health discounts.

Ready to apply?

Great with people? Then we think it would be great to meet you. Apply now.