Customer Service Advisor (12 Month FTC)

Golding Homes; Maidstone; On-site; GBP 30,000 - 35,000; Full time

Job summary

A community-focused housing organization in Maidstone seeks a Customer Service Advisor to deliver excellent customer experiences across various channels. The ideal candidate will have experience in Social Housing and a passion for customer service, ensuring queries are resolved effectively. This position offers a competitive salary and promotes a supportive and inclusive work environment.

Benefits

28 days annual leave plus bank holidays

Company Pension contribution and life assurance

Health cash plan and additional benefits

Onsite gym and retail discounts

Qualifications

• Experience working in Social Housing and Customer Service.
• Passionate about providing outstanding customer service.
• Excellent communication and influencing skills.

Responsibilities

• Deliver excellent customer experience and handle queries.
• Take ownership of customer queries via multiple contact channels.
• Ensure outstanding customer service at first point of contact.

Skills

Customer Service

Time Management

Sales Experience

Order Management System

Dealership Experience

Job description

Background

Itsa great time to join Golding as werean efficient local visible and listening organisation providing sustainable homes and communities. Wevean established track record for building quality homes and investing in our local communities.

What you’ll be doing

As a Customer Service Advisor you will be delivering an excellent customer experience; taking ownership of customer queries at first point of contact via a multi-channel contact stream including calls email post web chat and social media. Our top priority is to ensure that our customers receive an outstanding customer service from Golding Homes and our Customer Services Team are the first point of contact for most incoming enquiries ranging from tenancy and rent queries moving in and out of a home and other ad hoc support.

More about you. What can you bring

We are looking for an individual who has experience working in Social Housing and Customer Service. You will be passionate about providing outstanding customer service and will ensure you deal customer queries through to the end solution. You will have excellent communication and influencing skills as well as a strong attention to detail.

We welcome and embrace diverse talent. We are committed to our colleagues working flexibly and building a healthy vibrant and inclusive organisation that treats people with respect and creates opportunities for all.

When and where you’ll be doing it

You will enjoy a 37 hour working week and earn an annual salary of circa 30939.

This role will be based in our head office is in central Maidstone which is a new modern and bright space which inspires creativity and innovation;acentral workspace to collaborate and come together with the rest of our fantastic customer service team.

What you’ll get in return

Creating an environment which enables our people to thrive is crucial for us and our Total Reward package goes beyond your salary designed to support you throughout your working life here.

You’ll get :

• 28 days annual leave per year (plus bank holidays)
• Company Pension contribution and life assurance
• Flexible Benefits including health cash plan additional holiday purchase cycle to work scheme onsite gym retail discounts and more.
• An annual Wellbeing Fund

A DBS is required for this role.

We appreciate that people process information in different ways. Please get in touch if you would like some support with your application.

Closing Date: Monday 13 October 2025 at Midnight

We will be sifting applications throughout and reserve the right to close applications early.

The Company

The Company has experienced unprecedented growth over the past few years. We have a vast number of employees and provide support to clients from all over the country.

Equality Diversity and Inclusion

We’re committed to building diverse talent at Golding and believe our strengths as a team come from having many unique perspectives. We have opportunities for colleagues to work flexibly allowing us to build a healthy vibrant and inclusive organisation which encourages everyone to be themselves at work.

No matter what your ethnic origin gender sexual orientation marital status religion age or disability status you’ll get all the opportunities support and respect you’d expect from Golding Homes. We’re committed to valuing diversity and promoting equal opportunities for all and welcome applicants from all communities.

Key Skills

• Sales Experience
• Time Management
• Order Management System
• Customer Service
• Dealership Experience
• GM Vehicles
• Retail Sales
• Tire Service
• Automotive Repair
• OSHA
• Service Writing
• Automotive Service

Yearly Salary Salary : 30001 - 35000