Customer Service Advisor

Fresh Perspective Resourcing; Wythenshawe; On-site; GBP 25,000 - 30,000; Full time

Job summary

A workforce solutions provider in Wythenshawe is looking for a Customer Service Advisor who excels in building rapport with clients. The role involves handling inbound and outbound calls, updating client information, and providing excellent service. Candidates should display strong communication skills and have a desire to learn. The position offers a competitive salary, private healthcare, and several additional benefits.

Benefits

Competitive salary

23 days holiday plus Bank Holidays

Private healthcare after 12 months

Life insurance

Pension Scheme

Progression opportunities

Qualifications

• Previous FNOL claims experience preferred.
• Experience in a call centre or office environment ideal.
• Willingness to learn and be self-motivated.

Responsibilities

• Operate as the first contact for new cases.
• Handle inbound and outbound customer calls.
• Update systems with client details.

Skills

Customer service skills

Excellent communication

Microsoft Office proficiency

Team collaboration

Job description

Are you a super Customer Service Advisor who is passionate about going above and beyond?

Can you build rapport and relationships over the phone? Do you want to work with a supportive, fun team? Well, we’ve got the perfect role for you!

You’ll be working with a fantastic company who not only look after you, but they’ll also help you progress!

Responsibilities

• Operating as the first point of contact for new cases/customers
• Receiving inbound calls from customers and making outbound calls from referrals
• Setting up new cases and speaking to clients over the phone to get all relevant info
• Explaining to clients the next steps in the process and keeping them at ease
• Updating the system with all details and making sure everything is correct
• Potentially looking at liability to support other team members

Requirements

• Previous FNOL (first notification of loss) claims experience preferred, but not essential
• Ideally experience working in a call centre or office environment
• Confident with the use of Microsoft Office
• Excellent communication skills and take pride in providing great customer service
• A willingness to learn, progress and be enthusiastic and self-motivated
• Positive, proactive, and engaging member of the team with an inquisitive mindset

Benefits

• Salary of between £25,000 to £30,000
• 23 days, plus Bank Holidays
• Private healthcare after 12 months of service
• Life insurance
• Pension Scheme
• Progression opportunities

If you’d like to apply for this Customer Service Advisor role, send over your CV today!