Customer Service Advisor

Asthon A/S; Wrexham; On-site; GBP 26,000 - 27,000; Full time

Job summary

A well-established waste management business in Wrexham is seeking a Customer Service Advisor. The role requires handling inbound calls and emails, managing inquiries, and delivering high-quality customer responses. Ideal candidates should have customer service experience, problem-solving skills, and proficiency in MS Office. This permanent position offers a salary of £26,000 - £26,500 and benefits including free parking and holiday. Applicants should be able to work under pressure and communicate confidently.

Benefits

Free parking

20 Days holiday + Bank Holidays

Qualifications

• Previous customer service experience is required.
• Experience in dealing with complaints and problem solving is essential.
• Proficiency in MS Office applications is necessary.

Responsibilities

• Handle inbound calls and emails effectively.
• Manage enquiries across UK services while delivering high-quality responses.
• Maintain accurate communication records and manage complaints.

Skills

Customer service experience

Handling customer complaints

Good MS Office literacy

Job description

Overview

Recruit4staff are representing a well-established waste management business in their search for a Customer Service Advisor to work in Wrexham.

Job Details

• Pay: £26,000 - £26,500 (depending on experience)
• Hours of Work: Monday to Friday 8.30 am till 5.00 pm
• Duration: Permanent
• Benefits: Free parking, 20 Days holiday + Bank Holidays

Job Role

The Customer Service Advisor will be responsible for handling inbound calls and emails, managing enquiries across two UK services, and delivering high-quality responses to customers and members of the public. This includes managing complaints, responding professionally in both written and verbal formats, and maintaining accurate communication records.

Essential Skills, Experience, Or Qualifications

• Previous customer service experience
• Experience working with customer complaints and problem solving
• Good MS Office literacy

Advantageous Skills, Experience, Or Qualifications

• Confident communicator
• Able to cope under pressure in a call handling environment

Commutable From

Wrexham, Chester, Denbighshire

Similar Job Titles

Retentions Advisor, Customer Service Advisor, Complaint Hander, Account Manager, Post-Sales Account Manager

This vacancy is being advertised on behalf of Recruit4staff who are operating as a recruitment agency, agent, agencies, employment agency or employment business.