Customer Service Advisor

Journey Recruitment Ltd; Wokingham; Hybrid; GBP 26,000 - 29,000; Full time

Job summary

A growing recruitment agency in Wokingham is seeking a Customer Service Advisor to manage sales orders and enhance customer experience. The role offers a hybrid working model and a salary range of £26,000 to £29,000. Ideal candidates will have strong attention to detail and multi-tasking abilities, with experience in customer service being preferred. The position includes benefits like life insurance and a pension plan.

Benefits

Employee Assistance Programme

Health Shield Cash Plan

25 days' holiday

Life Insurance

Pension

Qualifications

• Experience in customer service or a background in retail, hospitality, or sales.
• Self-motivated and results-oriented.
• Ability to work in a fast-paced environment.

Responsibilities

• Process, manage, and monitor sales orders and handle customer queries.
• Maintain accurate customer records.
• Respond to pricing requests promptly.

Skills

Attention to detail

Multi-tasking

Customer relationship building

Analytical skills

Tools

Microsoft 365

Microsoft Teams

Job description

A growing Wokingham-based business is looking for a Customer Service Advisor to join a small, vibrant and collaborative team. This busy team plays a key role in handling sales enquiries and after‑sales support, helping the business grow while improving operational efficiency.

This Customer Service Advisor role is ideal for someone with good attention to detail, a "can do" and positive attitude as well as the ability to multi‑task and prioritise. The ideal candidate will either have experience in a similar role or could come from a retail, hospitality or sales background where customer experience is key.

The role is initially office‑based in Wokingham, moving to a hybrid working model shortly, with hours of 8:45 AM‑5:30 PM Monday to Thursday and 8:45 AM‑5:00 PM Friday. The salary on offer is £26‑29,000.

Key Responsibilities for the Customer Service Advisor are:

• Responsible for processing, managing and monitoring sales orders, answering pricing requests and resolving order queries
• Process customer orders promptly and accurately
• Contact customers proactively to clarify or resolve any issues related to their orders
• Maintain and update accurate customer records in the database
• Respond to customer pricing requests in a timely and professional manner
• Liaise with suppliers to obtain pricing and availability for special or non‑stock items
• Generate and track purchase orders for non‑inventory products, ensuring timely delivery and communication with relevant stakeholders
• Collaborate closely with the external sales team to effectively manage and fulfil customer requests.

Skills & Experience for the Customer Service Advisor role are:

• Self‑motivated, resourceful and results orientated
• An eye for detail and ability to visualise the customer journey while identifying opportunities to improve the customer's experience
• Skilled at building relationships where feedback is welcomed and responded to
• Analytical, diligent, tenacious, persistent, and balanced
• Capable of working to challenging deadlines and managing multiple tasks efficiently
• Understanding and experience of Microsoft 365 and Teams is essential

Benefits for the Customer Service Advisor

• Employee Assistance Programme
• Health Shield Cash Plan & PERKS platform (upon completion of probation)
• 25 days' holiday per year
• Life Insurance
• Pension

If you want to be part of a dynamic, proactive, fast‑paced team providing excellent customer service, apply today.